Talent.com
Associate Team Leader

Associate Team Leader

H&R BlockBrockton, MA, US
6 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had :

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What you'll bring to the team :

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your expertise :

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why work for us :

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job

    #20508

    Create a job alert for this search

    Team Leader • Brockton, MA, US

    Related jobs
    • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R BlockBoston, MA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 6 days ago
    Team Leader

    Team Leader

    Imperiall, Inc.Warwick, RI, US
    Full-time
    Quick Apply
    Days : Mon - Fri (possibly Saturday).Hours per Week : at least 40h (overtime opportunity).We exist to cultivate a community that inspires individuals to live fulfilling lives and positively impact th...Show moreLast updated: 30+ days ago
    • Promoted
    Checkout Team Associate

    Checkout Team Associate

    Rhode Island StaffingWarwick, RI, US
    Full-time +2
    The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensat...Show moreLast updated: 9 days ago
    • Promoted
    Team Leader

    Team Leader

    Tractor SupplyBoston, MA, US
    Full-time
    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...Show moreLast updated: 30+ days ago
    • Promoted
    Team Lead

    Team Lead

    Tempur SealyProvidence, RI, United States
    Full-time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show moreLast updated: 30+ days ago
    • Promoted
    Produce Associate Team Leader(Assistant Department Manager)

    Produce Associate Team Leader(Assistant Department Manager)

    Whole Foods MarketDedham, MA, US
    Full-time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...Show moreLast updated: 30+ days ago
    • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance BuzzCohasset, Massachusetts, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show moreLast updated: 28 days ago
    • Promoted
    Produce Associate Team Leader (Assistant Department Manager)

    Produce Associate Team Leader (Assistant Department Manager)

    Whole Foods MarketCambridge, MA, US
    Full-time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...Show moreLast updated: 30+ days ago
    • Promoted
    Team Lead, Rate Operations

    Team Lead, Rate Operations

    Goodwin ProcterBoston, MA, US
    Full-time
    Join Goodwin's Global Operations Team.Make a real impact on a global scale.At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs, and disruptors in th...Show moreLast updated: 23 hours ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    Rhode Island StaffingWarwick, RI, US
    Full-time +1
    Our Company At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We a...Show moreLast updated: 10 days ago
    • Promoted
    Associate Director, Global Labeling Lead

    Associate Director, Global Labeling Lead

    Takeda Pharmaceutical Company LtdBoston, MA, United States
    Full-time
    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Taked...Show moreLast updated: 12 days ago
    • Promoted
    Team Leader

    Team Leader

    Massachusetts StaffingSeekonk, MA, US
    Full-time +1
    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...Show moreLast updated: 2 days ago
    • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    H&R BlockPawtucket, RI, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 6 days ago
    • Promoted
    Store Team Leader

    Store Team Leader

    Ocean State Job LotQuincy, MA, US
    Full-time
    The pay range for this position is $70,000-$78000 and is based on experience.For a limited time, we are also offering a $5000. Your Everyday Perks & Protection : .Associate Discount : Enjoy exclusi...Show moreLast updated: 17 days ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    Boston StaffingBoston, MA, US
    Full-time +1
    Our Company At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We a...Show moreLast updated: 1 day ago
    • Promoted
    Meat Associate Team Leader (Assistant Department Manager)

    Meat Associate Team Leader (Assistant Department Manager)

    Whole Foods MarketBoston, MA, US
    Full-time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...Show moreLast updated: 30+ days ago
    • Promoted
    Stores Team Leader

    Stores Team Leader

    Oxford InstrumentsConcord, MA, United States
    Full-time
    Behind every thriving manufacturing team is an organised, efficient and attentive stores team.Do you have what it takes to lead ours?. In this role, you will be responsible for managing the day-to-d...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Director, Global Labeling Lead

    Associate Director, Global Labeling Lead

    Takeda PharmaceuticalBOSTON, Massachusetts, US
    Full-time
    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Taked...Show moreLast updated: 3 days ago