IT Field Technician

Role Summary

The IT Field Technician provides onsite technical support for users and infrastructure across multiple manufacturing sites. The role combines hands-on field service with Tier 1-2 help desk responsibilities, ensuring reliable operation of IT systems and end-user productivity.

Schedule

Onsite | 7 : 00 AM - 4 : 00 PM PST | Monday-Friday

Responsibilities

• Provide onsite and remote support for desktops, laptops, printers, mobile devices, and peripheral equipment.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Support Microsoft 365, Windows, and line-of-business applications used in manufacturing operations.
• Maintain and document IT assets, tickets, and work performed in the ITSM platform.
• Perform network patching, cable management, and site-level infrastructure checks.
• Coordinate incident escalation with central IT operations and systems operations teams.
• Support workstation imaging, updates, and endpoint security compliance.
• Maintain uptime for critical systems at production sites and offices.
• Provide user onboarding, account setup, and access control per defined procedures.

Qualifications

Preferred

Work Environment

Primaril onsite in a manufacturing environment. Must be able to lift up to 40 lbs and safely handle IT equipment.

Reporting Line

Reports to the IT Operations Manager or designated Site IT Lead.