Deployment Technician

Job Description :

Deployment Tech needs 3 to 4 years of technical customer support experience with proven leadership skills

Deployment Tech requires :

• Working knowledge of Windows Operating Systems and Mac Operating systems.
• Working knowledge of MS Office 365 suite (Word, Excel, PowerPoint, Access, and Outlook) required.
• Strong PC / Hardware maintenance and repair skills required with Microsoft and Apple certifications preferred.
• Must have above average PC, Mac, telephony, and network skills.
• Must possess ability to learn (quickly).

Deployment Tech duties :

Performs analyses and assists in a variety of IT support activities including, but not limited to : providing support to end users in problem resolution;

developing troubleshooting documentation for the knowledge base; providing technical assistance in setup, installation and configuration of end-user hardware and software in compliance with internal controls, policies, and standards.

• Perform upgrades to hardware and software. Recommends systems modifications to reduce user problems.
• Image and configure new equipment.
• Deploy and conduct onsite setup of Mac and PC equipment including performing data migration, map network drives and configure other network devices.

Manages customer relationship with Supported Clients.

• Assist with data destruction and preparation of equipment for ewaste recycling. Work closely with Desktop Support and Desktop Engineering to discover common challenges in the desktop configurations and share ideas to provide solutions.
• Ensures service level objectives are consistently met for Supported clients. Escalates high profile incidents or problems to Deployment Manager.
• Follows processes to install and configure appropriate hardware and software on desktops, laptops and printers to consistently deliver successful incident solutions.

Must report to work on time and stay until agreed upon end time daily. The contractors schedule will be established by the manage

• Must dress in professional business attire.
• Collared long sleeve shirts, dress pants and dress shoes.
• No jeans or tennis shoes.
• Must be well groomed and neat in appearance.

Company Description :

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.

Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.

Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job