Manager, Customer Commercialization

Manager, Customer Commercialization

The Customer Commercialization (CC) Team serves as a critical conduit between Brand Marketing, Brand Commercialization, and the Field Sales Team. The Manager CC position owns the Joint Business Planning (JBP) for customers to enable category and customer growth and represents customer strategies to key internal constituents. They will also translate National Go to Market Strategies (GTMS) into customer specific activation and incorporate SBA targets into customer level quotas and budgets.

Location : Orrville, OH (Close proximity to Cleveland / Akron)

Work Arrangements : Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will :

Big Picture

• Support the development of category and account growth opportunities and the long-term sales strategy of The J.M. Smucker Company (JMS)
• Influence the development of Long Range and Annual Operating Plans (quota, trade, situation assessments) from a Category, Customer, Channel, & Competitive lens
• Creation of customer / channel specific sales fundamental objectives to achieve priorities and sales controllable objectives : distribution, pricing, shelving, merchandising, and new items
• Act as internal voice for the customer be able to speak to customer and channel opportunities (know what is possible) and represent customer and channel strategies at stage-gate and consensus forecast meetings.
• Influence the development of national sales presentations and tools that are rich in category and shopper insights that help Field Sales execute the initiatives in the marketplace with excellence
• Communicate key Category, Customer, Competitive insights into volume forecast
• Assist in the development of trade promotion strategies, trade merchandising plans, and major trade initiatives
• Understand the efficiency and effectiveness of specific trade promotions / other sales activities and make recommendations, where needed.
• Help provide regular updates to Field Sales of key marketing elements and initiatives (FSI / Media calendars, Catalina, etc).
• Provide support for product recalls, label changes, innovation launches, and SKU rationalizations.

Day to Day

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What We Are Looking For

Minimum Requirements :

Additional skills and experience that we think would make someone successful in this role (not required) :