Guest Service Representative

Looking for a career opportunity in customer service with the option to earn tips? As Guest Service Representative at the SpringHill Suites Greensboro Airport , you are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions including bartending at our small bar located in the lobby.

A qualified candidate would possess the skills to strive to exceed established standards at every opportunity and takes pride in the overall look and feel of the front desk, lobby, and surrounding areas.

If you are friendly, personable, and have a talent for connecting with individuals from all walks of life, this may be just the job for you! This opportunity is full-time, hourly with tips.

Part-time positions are also available.

RESPONSIBILITIES

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival, using Quality Assurance techniques which shape every guest experience.
• Book guest hotel reservations and assist in guest relations.
• Register guests to the hotel, verifying reservation, personal information and securing payment information.
• Answer and route calls as appropriate; take guest messages with accuracy.
• Promote the brand loyalty program and provide recognition and benefits to all present members.
• Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.
• Assist in resolving guest complaints regarding service and / or accommodations, whether handling on own, or elevating to managerial level.
• Responsible for cash drawer contents and transactions during shift.
• Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
• Diligently note all communications which need to be carried onto the next shift in addition to management.
• Process all market and retail transactions for the guests.
• Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
• Maintain appropriate market inventory levels, restocking when necessary.
• Handle confidential information, including guest records, with a high degree of integrity.
• Open the bar, mix drinks, and close the bar while assisting guests who are arriving and in the hotel.

QUALIFICATIONS

• High School Graduate or GED required.
• Knowledge of front desk operations and procedures, guest services and hotel services is not required but is considered.
• Proficiently speak, read, write, and comprehend the English language.

Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.

• Able to work independently and desire to participate as part of a team.
• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Demonstrate genuine care for customers and employees.
• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Able to work in a fast-paced environment.

BENEFITS

• PTO with immediate accrual
• Access 50% of your wages prior to payday
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life / AD&D and Supplemental Life Insurance
• Voluntary Options Critical Illness / Accident / Hospital Indemnity / Short Term Disability / Legal
• Employer Sponsored Long-Term Disability Coverage
• 401(k) with immediate match
• Double Time for Holidays Worked
• Health Savings Account
• Employee Assistance Program (EAP)
• Dependent Care FSA
30+ days ago