Reports to : Store Manager
As a Shift Supervisor, you will be part of the store’s management team. You will supervise store personnel, open the store and be the key holder / supervisor on duty.
We want you to help train and coach the store associates, model how to greet and assist our donors / customers, help address complaints / challenges from the team, and keep an eye on the stores overall merchandising, floor maintenance, appearance and cleanliness.
Responsibilities and Duties :
As part of our Store Management team, everything you do has a specific purpose that links productivity to business results in your store.
- Your role is to lend support to management for the sales floor, cashiers and select administrative functions.
- Responsible for the overall management and direction of cashiers and sales floor team members in accordance with policies, procedures and applicable laws.
- Accountability for verifying and documenting all cash management activities including counts, deposits, drops and petty cash as well as the overview of discounts, refunds, credits and audit balancing.
- Customer Service - Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important and special to us.
Handle all customer questions and concerns.
- Ensures company records are completed, organized, retained and safeguarded in accordance with company policy and procedure and applicable laws.
- Ability to create a teamwork atmosphere throughout the store and ensure a positive work atmosphere where team member contributions are valued.
- Deal with performance concerns promptly, directly, fairly, and respectfully while maintaining a solutions based focus
Qualifications :
- Must be at least 21 years of age
- Excellent interpersonal customer service skills with a high level of diplomacy
- Above average written and oral communication skills
- Ability to set priorities, meet deadlines and multitask while working on a team or independently with minimal supervision
- Ability to identify opportunities, recommend solutions, make or influence decisions
Physical Skill Requirements
- Lifting and carrying up to 10 pounds
- Pushing and pulling 4-6 pounds or force
- Standing 80% of the time
- Repetitive use of the hands -70% of the time
- Reaching overhead -20% of the time
- Pushing and pulling -30% of the time
- Bending and crouching -40% of the time
- Grasping items with hands -70% of the time
Position Qualifications :
- Ability to work in a fast paced environment
- Ability to communicate with floor supervisors and co-workers
- Demonstrated ability to meet deadlines
- Ability to stand up at least 8 hours a day
- Ability to lift up to 50 pounds and push / pull up to 100 pounds when necessary
- Certification on packing machine and / or forklift
- Ability to speak conversational English
- Adhering to company attendance requirements
Education and Experience :
- High school diploma or equivalent
- 1 year of supervisor experience
- 2 years in retail management preferred
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