Customer Service Specialist
Overview
BlueWater Federal is looking for a Customer Service Specialist to support DISA operations in the Columbus, Ohio area. As a Customer Service Specialist, you will be responsible for initial customer interactions and follow through of service orders.
Responsibilities
- Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications request.
- Perform customer interaction with exceptional service before / after DISA Storefront (DSF) entry.
- Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.
Qualifications
- Associates degree is preferred.
- Must have an active Secret clearance or ability to obtain one.
- 2+ years of IT experience, preferably within telecom provisioning.
At BlueWater Federal Solutions, a Tetra Tech company, health and safety play a vital role in our success. BlueWater's employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.
BlueWater Federal Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Qualifications
- Associates degree is preferred.
- Must have an active Secret clearance or ability to obtain one.
- 2+ years of IT experience, preferably within telecom provisioning.
At BlueWater Federal Solutions, a Tetra Tech company, health and safety play a vital role in our success. BlueWater's employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.
BlueWater Federal Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Responsibilities
- Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications request.
- Perform customer interaction with exceptional service before / after DISA Storefront (DSF) entry.
- Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.
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