Patient Care Coordinator

Temple University's School of Dentistry is searching for a Patient Care Coordinator!

As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary.

Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones.

We train the experts who lead the field.

Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs.

Become a part of the Temple family and you will have access to the following :

A hybrid work schedule (remove this sentence if position is not hybrid)

Full medical, dental, vision coverage

Paid time off

11 Paid Holidays

Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE

A generous retirement plan and so much more!

SALARY RANGE : $23.55 to $26.44 per hour

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary :

The Patient Care Coordinator will support the patient care activities of pre-doctoral students in their third and fourth years. Primary responsibilities will be to monitor patient comprehensive care treatment plans and to ensure a smooth and efficient clinical operation by working directly with the students and patients to help resolve any issues, complaints, or concerns that may have arisen. This will include investigating the issue, encourage understanding and adherence by staff and patients to the school's policies concerning patient rights and responsibilities as well as all other relevant school policies, documenting the findings and actions being taken to resolve the issue. In addition, the Patient Care Coordinator will be assisting with the timely scheduling of patients. This includes all standard front desk operations including assisting patients, faculty and student with scheduling appointments and communicating changes to the schedule (cancellations, additions etc.); patient check in / out; registering new patients; managing no-shows and cancelations; discussing balances and taking payments from patients; submitting preauthorization; and troubleshooting denied or unpaid claims.

Required Education and Experience :

• Bachelor degree in healthcare administration, public health, social work or in another related field
• At least 2 years of related experience within a healthcare setting or experience as a Dental Hygienist, EFDA or Dental Assistant

An equivalent combination of education and experience may be considered.

Preferred Education and Experience :

Required Skills and Abilities :

Essential duties :

Perform other duties as assigned

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement : In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

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You may request a copy of the report by calling Temple University's Campus Safety Services at 215- 204-7900.