Store Supervisor

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core : sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

JOB DESCRIPTION

Shift Supervisors - Bolingbrook, IL

BENEFITS

• Pay Rate : $16 / hr + tips
• Paid training
• Meal and Drink discounts
• PTO
• Optional 401(k)

ESSENTIAL DUTIES & RESPONSIBILITIES

Responsibilities

The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties

This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable

Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter's "Amazing" customer service experience

Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush

Assist the Store Manager in onboarding and training new team members

Develop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce / improve performance

Proactively seek opportunities to increase individual and team sales

Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner

Ensure team members follow all health, safety, and sanitation guidelines

Serve as a keyholder, following all opening and closing procedures

Ensure that all shifts are covered, especially in emergency situationsDemonstrate punctuality, dependability, and adaptability

Assist Store Managers with administrative duties as requested

QUALIFICATIONS

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