Hub Operations Manager-Mandarin Required

Position Summary

The Hub Operations Manager oversees full end-to-end operations in a high-volume sortation center, including inbound receiving, sortation, and outbound dispatch. This role manages a three-shift operation and a workforce of over 100 employees (both full-time and outsourced). Responsibilities include workforce management, scheduling, recruitment, quality control, cross-hub coordination, and continuous process improvement to ensure timely, accurate, and high-quality parcel processing.

Key Responsibilities

• Full Hub Operations Management (Inbound / Outbound / Sortation)
• Oversee all inbound processes including trailer receiving, unloading, scanning, reconciliation, and exception handling.
• Manage outbound operations including parcel staging, trailer loading, dispatch scheduling, and linehaul departure compliance.
• Ensure accurate and efficient sortation processes aligned with operational SLAs.
• Adjust labor and workflows based on daily volume fluctuations and operational demands.
• Workforce & Shift Management (Three-Shift Operation)
• Lead three operational shifts and supervise 100+ employees (in-house and outsourced).
• Oversee shift scheduling, attendance, labor planning, and performance evaluations.
• Maintain strong coordination with staffing vendors to ensure stable labor supply.
• Daily Floor Management
• Ensure SOP compliance across inbound docks, sort lanes, conveyors, and outbound docks.
• Maintain a safe, organized, and high-performing floor environment.
• Resolve operational issues, bottlenecks, and safety concerns promptly.
• Recruitment, Training & Team Development
• Support hiring activities for inbound, sorting, and outbound positions.
• Provide training on operational procedures, safety standards, and productivity expectations.
• Develop strong shift leadership and foster a high-performance culture.
• Quality, Accuracy & Continuous Improvement
• Monitor and reduce mis-sorts, damages, delays, missing parcels, and inbound discrepancies.
• Conduct root cause analyses and implement corrective actions.
• Utilize KPIs and operational data to improve efficiency and reduce cost.
• Cross-Hub Coordination
• Coordinate volume balancing, overflow handling, and resource support across hubs.
• Align inbound / outbound schedules with transportation teams.
• Collaborate with customer support and regional operations to resolve service issues.
• Safety & Compliance
• Enforce OSHA and company safety standards across all operational areas.
• Conduct safety audits, incident investigations, and follow-up corrective actions.

Qualifications

Experience :

Skills & Competencies :

Preferred :