IT Customer Service Representative (Entry Level)

About Agency Cybersecurity :

Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.

Location : 100% On-Site in Richmond, VA

Position Type : Hourly, Full Time

Experience Level : Entry Level

Compensation : $15 per hour

About the Role :

We are seeking a skilled and customer-focused IT Customer Service Representative to join our team. This hybrid role combines the responsibilities of a traditional help desk technician and a customer service representative. You will provide technical support to

What You’ll Do :

• Technical Support :

Troubleshoot and resolve technical issues related to software via phone, email, or chat.

Respond promptly to customer inquiries, providing empathetic and professional assistance.

Liaise between customers and internal technical teams to facilitate communication and problem resolution.

Qualifications :

Preferred Skills :

Benefits :

We believe in rewarding hard work with meaningful perks that support your growth, health, and well-being.

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