California Licensed Customer Success Manager

A company is looking for a Customer Success Manager.

Key Responsibilities

Develop and execute strategic account plans to drive product adoption and customer retention

Lead the full customer lifecycle post-sale, ensuring ongoing value reinforcement and feature adoption

Collaborate cross-functionally to enhance customer experience and resolve technical issues

Required Qualifications

3+ years of experience in Customer Success, Account Management, or a similar client-facing role

Demonstrated business acumen with experience running strategic business reviews

Proven ability to manage complex accounts and drive outcomes aligned with business objectives

High proficiency in CRM software for documentation and account health reporting

Associate's / Bachelor's degree or equivalent experience preferred