Account Manager / Customer Service Specialist

Job Description

Job Description

Join the dynamic team at Andrew Smith State Farm, where we are committed to providing exceptional insurance solutions and outstanding customer service. Situated in the charming community of Bloomfield Hills, Michigan, our agency combines the convenience of hybrid remote work with a strong local presence, ensuring that our employees can enjoy both flexibility and a connection to the community. As an Account Manager / Customer Service Specialist, you will be at the heart of our client interactions, handling comprehensive insurance needs and providing personalized advice with positivity and professionalism. Your role will be pivotal in nurturing relationships with policyholders, ensuring their satisfaction, and supporting their insurance-related decisions. If you have a passion for delivering excellent service and driving meaningful client engagement, Andrew Smith State Farm is the perfect place for you to grow and thrive in your career. Apply now and become part of a team that values dedication, teamwork, and a positive working environment!

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Life Insurance

Disability Insurance

Hands on Training

Career Growth Opportunities

Responsibilities

Client Engagement : Establish and maintain strong relationships with policyholders to ensure their satisfaction and loyalty.

Inbound Calls : Manage and provide solutions to customer inquiries via phone, ensuring a positive experience.

Policy Assessment : Review and analyze current insurance policies, recommending changes or additional coverage as needed.

Product Promotion : Inform clients about available products and services that could improve their insurance portfolio.

Problem Solving : Address and resolve any client issues or concerns promptly and effectively.

Team Collaboration : Work closely with other team members to ensure excellent service delivery and share client insights.

Requirements

Licensing : Active Michigan Property & Casualty License is preferred.

Experience : Previous experience in insurance account management or customer service is advantageous.

Communication Skills : Excellent verbal and written communication skills.

Customer-Centric Approach : Commitment to providing exceptional service to clients.

Adaptability : Ability to adjust to a hybrid work environment, balancing in-office and remote responsibilities effectively.

Interpersonal Skills : Strong ability to build and maintain relationships with clients and team members.

Technical Proficiency : Comfortable using CRM systems and other digital tools essential for efficient operations.