Customer Service Specialist I - Customer Service Center - Pittsburgh, PA
- Full-time
- Part-time
Back
Customer Service Specialist I - Customer Service Center
#21-8475
Multiple Locations
Apply
Apply for this job now!
Apply
Location
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
Market
Pittsburgh
Work Hours per Week
40
Requirements
- High school diploma or GED required.
- Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred.
- Minimum of one year of contact center experience or equivalent required.
Job Description
This position works an alternate schedule
Schedule is 11am to 8pm, Monday through Friday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day)
Summary
Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist 1 is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels.
Essential Function
Banking is a highly regulated industry and will be expected to acquire and maintain a proficiency in the Bank's policies and procedures and adhere to all laws, rules and regulations that are applicable to conduct and the work being performed. All assigned training is expected to be completed timely.
Essential Duties and Responsibilities include the following :
Technical Requirements
Other Skills and Abilities
Physical Demands
This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full-Time / Part-Time
Full-time
Area of Interest
Customer Experience
All Locations
Uniontown
Ohio
United States
Ann Arbor
Michigan
United States
Bowie
Maryland
United States
Chattanooga
Tennessee
United States
Cincinnati
Ohio
United States
Independence
Ohio
United States
Columbus
Ohio
United States
Defiance
Ohio
United States
Fairmont
West Virginia
United States
Findlay
Ohio
United States
Fort Wayne
Indiana
United States
Frankfort
Kentucky
United States
Huntington
West Virginia
United States
Indianapolis
Indiana
United States
Ironton
Ohio
United States
New Albany
Indiana
United States
Franklin
Tennessee
United States
Parkersburg
West Virginia
United States
Pittsburgh
Pennsylvania
United States
Knoxville
Tennessee
United States
Show more
Create a job alert for this search
Customer Service Specialist • Ann Arbor, MI, United States
Customer Service Associate - 100% Remote - Pittsburgh, PA
Logistics Specialist
Zone Store Customer Service Specialist (Multiple Locations)
Patient Service Specialist - Float
Focus Group- work-from-home
Customer Service / Liaison (Monday - Friday)
Zone Store Customer Service Specialist
Sales Representative
){kind=logo}
Customer Service Representative
Customer Service Representative - Remote - 50k-60k / Year
Customer Service Representative - 50k-60k / Year - Work From Home
Assistant Customer Service Manager
Customer Service Advisor Float - Michigan - Adrian, MI
Market Client Service Representative
Customer Service Associate - Customer Service Center - Bowie, MD
Customer Service Leader US Robotics
Zone Store Customer Service Specialist (Multiple locations)
