Call center representative Jobs in Ann Arbor, MI

Job Description

Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role : Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the District Manager and oversee the general management of employees assigned to the production areas. You will manage the operations of the plasma collection facility, including financial, marketing, administrative, regulatory, quality, personnel and facilities management tasks. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. How you will contribute : You will oversee the operations within the facility and use data to monitor metrics You will oversee employee hiring, training and develop employee talent You will provide leadership to ensure donor retention, high customer service levels, production monitoring and cost data You will comply with all federal, state, local and company regulations related to quality of product, employee and donor safety You will manage facility audit processes and help resolve any related issues that arise from the audit You will forecast and attain production and cost goals, while assuring compliance with BioLife, local and federal regulations You will manage bloodborne pathogens protocols What you bring to Takeda : High school diploma or equivalent is required but higher level degree is desired. Minimum of three years' experience preferably in a medical or other regulated field, or an equivalent combination of education and experience The ability to work weekends / extended work periods and occasionally travel A valid and current Cardiopulmonary Resuscitation (CPR) and AED (Automatic External Defibrillator) certification Requires ability to be mobile for entire work shift Requires occasional bending, stooping, kneeling, crouching, leaning, reaching above shoulders and below knees, and lifting to 50 lbs. Have fine motor coordination, depth perception and ability to monitor equipment sound from a distance What Takeda can offer you : Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical / dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us : At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

BioLife Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location : USA - MI - Ypsilanti U.S. Base Salary Range : $85,600.00 - $117,700.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and / or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and / or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

USA - MI - Ypsilanti

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job Exempt Yes