Talent.com
Branch Manager
Branch ManagerVirginia Green • Hampton, VA, US
No longer accepting applications
Branch Manager

Branch Manager

Virginia Green • Hampton, VA, US
9 days ago
Job type
  • Full-time
Job description

Branch Manager

We are more than a lawn care companywe are a team on a mission to create greener, healthier spaces for communities in the Mid-Atlantic region. With 500+ employees and a network of thriving branches, we're proud to be one of the prominent names in the industry. Our success is a culture built on "Go Beyond, Grow Beyond." We believe in empowering our people, celebrating hard work, and opening doors to career growth. Many of our leaders started right hereand you can too! We invest in you with a full range of benefits designed to support your life and future; medical, dental, life insurance, paid time off+ holidays, career development, and advancement opportunities.

If you're ready to build a careernot just a jobjoin us and be part of a company where your future can truly flourish.

Position Summary

Provide branch team with the knowledge, skills, and abilities necessary to deliver excellent customer service and increase the account base in accordance with Virginia Green policies and procedures. This position has responsibility and is measured on the production, financial performance, customer retention, safety metrics, and employee retention of the branch.

Primary Responsibilities- General

  • Achieve monthly and annual revenue goals.
  • Manage expenses in all categories of the P&L
  • Ensure that revenue pacing to the agronomic calendar occurs throughout the year
  • Provide input on the branch budget and reprojections. Properly pace revenue in the documents to ensure success and completion of work
  • Manage and retain a cohesive branch team focused on performance, excellent customer service and teamwork.
  • Ensure the branch is a safe, positive environment cultivating teamwork and leads to long term employee retention
  • Utilize various company web management platforms and information systems
  • Conduct weekly meetings with the Service Leaders to inform them of needs, policies, changes, etc. and provide training. These need a documented agenda with signed attendance roster.
  • Conduct monthly branch meetings to inform the team of branch progress, company priorities, current and upcoming services. The manager facilitates updates from each department within the branch at these meetings as well as any presentations from corporate.
  • Inspect branch cleanliness, safety compliance, First Aid, OSHA compliance and take appropriate action to address any issues
  • Manage the daily workload and responsibilities of the Branch Administrator
  • Any other items needed by the Branch

Primary Responsibilities- Service Delivery

  • Provide initial and ongoing training to service leaders in the following areas : Agronomic, Application, Calibration, Pesticide certification, Vehicle operation and safety, Routing, Communication, Mobile Live
  • Schedule / manage field visit requirements determined during office shifts, follow up with customer within 48 hours to let them know how their request will be handled; Delegate the request to a route Service Leader if appropriate
  • Document all contact with the customer using Virginia Green Lawn Care computerized system (Real Green) to include the following : Original complaint or issue, date and time of initial call, Date and time of any visits or calls, problem, and solutions.
  • All Follow-up with the customer to include dates and times of phone calls, conversations and messages.
  • Ensure route managers provide quality customer service, according to company policies and procedures, through quality control checks. Maintain a log of these observations and make corrections when necessary.
  • Track customer retention, sales, SRQs and customer holds to ensure both quality of service and goals are met
  • Assist company with associate retention with regular TSO visits, meetings and establishing a team focused environment
  • Ensure service leaders are following appropriate policies and procedures with mobile devices. Both for customer services purposes and for company record keeping.
  • Oversee and inspect quality of applications on Commercial properties in specified region
  • Assist in the growth and development of route managers to include but not be limited to; additional pesticide certification, promotion, communication skills improvement, and customer service skills
  • Inspect and calibrate equipment to ensure it is in proper working order. Record all checks
  • Work with the routing manager (if you have one) to ensure company and individual goals are being met or exceeded
  • Check product usage of all employees daily by monitoring truck filling and recording usage reports
  • Periodic checks of truck GPS records to insure efficiency and correct service address
  • Assist service managers to ensure timely completion of Service Request and Call Logs
  • Provide field assistance to route managers
  • Ensure trucks are clean, properly filled, tank labeling of pesticides is always current, and technicians are prepared for any switching necessary
  • Responsible for the completion of work and daily revenue of the route managers within the time parameters and goals set by the operations manager
  • Diagnose / troubleshoot lawn issues based on customer's descriptions and resolve customer issues using service leaders field notes and personal inspection of lawns.
  • Discuss Virginia Green programs with customers a sell programs to customers as needed to resolve their lawn issues.
  • Primary Responsibilities- Facility

  • If a facilities tech exists then you ensure they meet their job requirements
  • If no facilities tech exists
  • Oversee fleet maintenance and compliance and manage related software, analytics, and documentation.
  • Oversee and manage preventative maintenance programs for all facilities.
  • Assist with the planning and implementation of an inventory management system and managing related software and analytics.
  • Oversee and manage branch asset inventory.
  • Purchase requisition request approvals.
  • Maintain current SDS documentation.
  • Ensure compliance with health and safety standards and industry codes (OSHA, EPA, VDACS).
  • Oversee and coordinate product delivery to include seed, fertilizer, and other chemicals to branches as needed.
  • Conduct and document regular facility building inspections.
  • Assist the Facility Director with benchmarking and KPI's for all locations.
  • Assist the Facility Director with branch asset inventory and management.
  • Assist with facilities related business analytics
  • Assist with the planning and implementation of an inventory management system and managing related software and analytics.
  • Assist the Facility Director with the annual maintenance of the business continuity plan.
  • Assist with vendor performance reviews and vendor selection process.
  • Coordinate new vehicle set up to include delivery, registration, vehicle wraps, GPS installation, documentation, and vehicle contents.
  • Coordinate larger flatbed deliveries to branches when needed
  • Coordinate new trailer pick up, registration, numbering, and delivery.
  • Assist the Facility Director with aerating and seeding program to include rental vehicles, trailers, ordering, and equipment distribution.
  • If you have DOT oversight as required
  • Primary Responsibilities- Routing

  • If a router exists then you ensure they meet their job requirements
  • If no router exists in the location
  • Schedule services to be scheduled for highest efficiency, completion date, sale date, and customer request
  • Schedule services to be completed to include service requests and new sales in allotted time frame.
  • Create routes based upon customer density and geographic area
  • Communicate with customers as necessary to assist with scheduling or other issues
  • Remain in contact with route managers throughout the day to help with their needs to include but not be limited to : additional work, customer contact, service area, and other communication
  • Works with Branch Management Team and route managers to ensure all services are completed and company production goals are met
  • Utilize Real Green reports and Pro Variance to monitor service availability and holds to make sure sales goals are met.
  • Minimum Physical Requirements

  • Walking, standing, bending, reaching, and twisting
  • Able to lift 75 lbs.
  • Repetitive use of hands
  • Other Functions and Responsibilities

  • Perform other duties as assigned
  • Required Qualifications, Etc.

    Create a job alert for this search

    Branch Manager • Hampton, VA, US

    Related jobs
    Branch Manager - Now Hiring!

    Branch Manager - Now Hiring!

    United Rentals • Chesapeake, VA, United States
    Full-time
    If you’d like the chance to make your mark with the world’s largest equipment rental provider,.As Branch Manager at United Rentals, you'll be the leader of a major business enterprise.You'll have t...Show more
    Last updated: 30+ days ago
    Senior Accountant

    Senior Accountant

    Cordia Resources by Cherry Bekaert • Virginia Beach, VA, United States
    Full-time
    Senior Accountant or Accounting Manager (depending on experience).Bonus potential (yes - you read that correctly).Candidate will be responsible for : . Month / Quarter / Year-end close activities.Reconcil...Show more
    Last updated: 1 day ago • Promoted
    Accounting Administrator

    Accounting Administrator

    PEMCCO • Virginia Beach, VA, United States
    Full-time
    Accounting Administrator for a temporary assignment supporting our financial operations team.The Accounting Administrator is responsible for the receipt and accounting of funds paid to the organiza...Show more
    Last updated: 1 day ago • Promoted
    Branch Manager (Great Bridge Branch)

    Branch Manager (Great Bridge Branch)

    Atlantic Union Bank • Chesapeake, VA, United States
    Full-time
    This position provides leadership and management for a branch team ensuring profitability, growth, and sound operation.This position is responsible for driving branch teammates to provide a best in...Show more
    Last updated: 26 days ago • Promoted
    Branch Manager

    Branch Manager

    Sonepar USA • Newport News, VA, United States
    Full-time
    There's a Place for You at Capital.A career at Capital Electric is more than a job.You're investing in a brighter, more sustainable future together and joining a team that makes a real difference f...Show more
    Last updated: 19 days ago • Promoted
    Branch Manager

    Branch Manager

    United Rentals • Chesapeake, VA, United States
    Full-time
    If you'd like the chance to make your mark with the world's largest equipment rental provider,.As Branch Manager at United Rentals, you'll be the leader of a major business enterprise.You'll have t...Show more
    Last updated: 21 hours ago • Promoted • New!
    Branch Manager - Urgently Hiring!

    Branch Manager - Urgently Hiring!

    United Rentals • Chesapeake, VA, United States
    Full-time
    If you’d like the chance to make your mark with the world’s largest equipment rental provider,.As Branch Manager at United Rentals, you'll be the leader of a major business enterprise.You'll have t...Show more
    Last updated: 30+ days ago
    Senior Manager, Revenue Accounting

    Senior Manager, Revenue Accounting

    Relativity • Virginia Beach, VA, United States
    Full-time
    Relativity is looking for a Senior Manager, Revenue Accounting to manage and support revenue accounting functions including revenue recognition, contract review, revenue-related processes and contr...Show more
    Last updated: 30+ days ago • Promoted
    Branch Manager

    Branch Manager

    Sonepar Management US • Newport News, VA, US
    Full-time
    There's a Place for You at Capital.A career at Capital Electric is more than a job.You're investing in a brighter, more sustainable future together and joining a team that makes a real difference f...Show more
    Last updated: 6 days ago • Promoted
    Regional Branch Manager

    Regional Branch Manager

    W3Global Inc. • Portsmouth, VA, US
    Full-time +1
    Job Summary : Regional Branch Manager.Location : Portsmouth, VA (On-Site).We are seeking a dynamic and experienced Regional Branch Manager to lead our Portsmouth, VA branch operations.The ideal candi...Show more
    Last updated: 4 days ago • Promoted
    Senior Accountant

    Senior Accountant

    RMGS Inc • Virginia Beach, VA, United States
    Full-time
    RMGS is currently recruiting a Senior Accountant in our corporate offices in Virginia Beach, VA.The Senior Accountant is responsible for daily accounting functions, assisting with the monthly close...Show more
    Last updated: 1 day ago • Promoted
    Billing Supervisor

    Billing Supervisor

    VirtualVocations • Norfolk, Virginia, United States
    Full-time
    A company is looking for a Billing Supervisor to join their Veterans Evaluation Services team.Key Responsibilities Supervise billing representatives to ensure quality standards and adherence to p...Show more
    Last updated: 30+ days ago
    Manager in Training

    Manager in Training

    Aldi Inc. • Gloucester, VA, United States
    Full-time
    As a Store Manager Trainee, you’ll train on all aspects of successfully running a store in preparation for running for your own store. You’ll be involved in supervising day-to-day store activities, ...Show more
    Last updated: 19 days ago • Promoted
    Branch Manager - Four Cities District

    Branch Manager - Four Cities District

    Virginia Staffing • Portsmouth, VA, US
    Temporary
    Senior Branch Network Management Trainee (SAFE).Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader we're a global trailblazer committed to driving i...Show more
    Last updated: 6 days ago • Promoted
    Automotive Payroll Supervisor

    Automotive Payroll Supervisor

    First Team Automotive Group • Chesapeake, VA, United States
    Full-time
    A leading multipoint Automotive Group in Chesapeake, VA is seeking a highly qualified Assistant Controller to manage its consolidated accounting department. Seeking a person who wants to work with a...Show more
    Last updated: 23 hours ago • Promoted
    Manager of Infrastructure

    Manager of Infrastructure

    Zelis Healthcare, LLC • Virginia Beach, VA, United States
    Full-time
    Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers.We serve more than 750 payers, including the top five national health plans, regional hea...Show more
    Last updated: 30+ days ago • Promoted
    Branch Manager

    Branch Manager

    Hillis-Carnes • Norfolk, VA, USA
    Full-time
    Quick Apply
    At HCEA, our Branch Managers are considered the keys to our long-term success.This exciting and dynamic position requires excellence in five key competencies : . Primary focus is to strategically capt...Show more
    Last updated: 30+ days ago
    Assistant Branch Manager

    Assistant Branch Manager

    Vendito • Meadowbrook, VA, US
    Full-time
    Assistant Branch Manager – Electrical Wholesaler | Brisbane Southside.I'm recruiting on behalf of a leading, Australian-owned electrical wholesaler seeking a motivated. This is an exciting opportuni...Show more
    Last updated: 30+ days ago