Valet Parking Supervisor - Richmond, VA

Description

Company : Parking Management Company - PMC

Job Title : Valet Parking Supervisor

Position Type : Full-time and Part-time

Pay : Hourly + Tips + Bonus Opportunities

Unleash your leadership potential and elevate guest experiences as Valet Parking Supervisor

Are you a customer service professional eager to elevate your career? Do you crave customer service excellence and leading a team that elevates hospitality?

Imagine yourself at PMC, the nation's fastest-growing parking management company orchestrating unforgettable guest experiences across 5-star hotels, vibrant events, and more.

Why PMC?

PMC is more than a workplace; it's a platform for growth and success. Enjoy a supportive team environment that values your contributions.

As a Valet Parking Supervisor, you'll enjoy a competitive wage ranging from $14 to $20+ per hour (rate boosted by tips and bonuses).

What Does a Valet Parking Supervisor Do?

Lead a team of valets, ensuring guests receive red-carpet treatment at every turn. From greeting with a smile to overseeing smooth parking operations, you'll be the driving force behind exceptional service.

Think about resolving concerns proactively, exceeding expectations, and building a team that shines.

Essential Duties and Responsibilities :

• Manage, direct, and oversee the parking operation and staff.
• Handle guest-related concerns, questions, claims, and service issues.
• Ensure associates follow proper attendance and timekeeping procedures.
• Conduct required staff meetings, communicating pertinent daily information before each shift.
• Maintain a work-friendly atmosphere and a team environment.
• Communicate effectively with associates, guests, and managers.
• Conduct proper tip handling, including shift cuts, tip share, and reporting.
• Anticipate guest needs, resolve issues proactively, and exceed expectations.
• Supervise valet team to ensure proper key handling and safe, efficient parking / retrieval of vehicles.
• Follow proper procedures for associate or guest incidents / accidents.
• Maintain a safe environment for associates and guests.
• Other duties as assigned by guest service manager or city manager.

Work Environment and Physical Demands :

While performing the duties of this job, the employee is regularly exposed to all outdoor weather conditions and may stand for up to 8 hours at a time.

Physical demands include running to and from vehicles and parking areas multiple times during a shift, running 200 yards, up to 75 times during a shift, and quickly getting in and out of various types and sizes of vehicles.

Skills of Successful Valet Parking Supervisor :

• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Ability to balance multiple tasks and demonstrate good time management.
• Independence and teamwork capabilities.
• Positive and professional attitude.

Qualifications

Qualifications for a Valet Parking Supervisor :

• At least 18 years old.
• Customer service experience.
• Basic math skills.
• Valid driver's license.
• Ability to pass background and motor vehicle record checks.
• Ability to run, retrieve vehicles, and lift luggage up to 50 pounds.
• Leadership skills and ability to lead a team.
• Ability to drive a standard (stick-shift) vehicle.
• Use of personal cell phones may be required for work purposes.

Work Schedule :

Whether you seek full-time, part-time, or seasonal work, PMC accommodates your needs! With operations open 24 / 7, we can tailor shifts to your schedule, making this position ideal for retirees, semi-retirees, stay-at-home parents, or college students.

Benefits :

• Competitive salary commensurate with experience
• Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience
• Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations
• Professional development opportunities, including training, conferences, and mentorship programs

How to Apply :

If this opportunity aligns with your skills and interests, apply today by filling out our quick company mobile-friendly application.

We look forward to hearing from you!

Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now " and let's start a conversation! We're eager to welcome the next member into our PMC family.