General Manager

Description

:Your Leadership. Your Store. Your Impact. At RaceTrac, our General Managers don’t just run a store - they lead a team, drive profitability, and create unforgettable guest experiences. If you’re a high-energy leader who thrives in a fast-paced environment, this is your opportunity to make an impact! You’ll oversee up to 45 employees, build a culture of excellence, and develop strategies that ensure operational success. What’s In It for You? •Competitive pay and performance-based incentives • Career growth opportunities – we promote from within! • Comprehensive training and development to enhance your leadership skills • Lead with guidance – operate with an entrepreneurial mindset with guided support that keeps you focused on what matters most: your people and your guests. • A fast-paced, guest-focused environment where no two days are the same. • Complete benefits package - including medical, dental, vision, 401(K), paid time off (PTO) and more! What You’ll Do Lead & Develop a Winning Tea • Foster a guest-obsessed culture, ensuring every guest interaction is exceptional • Recruit, train, and mentor team members, preparing them for growth opportunities • Provide continuous feedback, coaching, and performance management • Create a positive and engaging work environment where team members feel valued Drive Store Performance & Profitability • Execute operational plans to meet sales, labor, and profitability goals • Analyze sales, margin, and labor reports to identify opportunities for improvement • Operationalize marketing strategies to boost food sales and promotions • Monitor inventory, cash handling, and store expenses to optimize financial results Ensure High Standards in Food & Safety • Lead by example in upholding good safety and sanitation standards • Conduct regular quality checks to ensure food and beverage offerings meet, or exceed, expectations • Train and enforce compliance with food handling, safety regulations, and company policies Maintain a Clean & Organized Store • Ensure the store is always clean, well-stocked, and visually appealing • Proactively address maintenance needs and vendor relationships • Oversee scheduling and payroll execution to ensure proper staffing levels What We’re Looking For • 5+ years of retail, food service, or restaurant management experience (High-volume preferred) • Strong leadership, coaching and team-building skills • Ability to analyze business metrics and make data-driven decisions • Proficiency in Microsoft Office Suite and financial reporting • Knowledge of labor laws and staffing best practices Must-Haves for This Role • High School Diploma or GED, in progress or completed • Ability to lift up to 50 lbs. and perform physical tasks, as needed • Must obtain and maintain Manager Food Handler certification (and alcohol server permit, if required) Fueled by Growth, Driven by You At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go. To see what #LifeatRaceTrac is like, visit our LinkedIn, Facebook, and Instagram pages.

Responsibilities:

• Establish an environment of prompt, efficient, and courteous service and effectively engage in conflict management
• Lead and direct positive and professional relationships with co-workers, direct reports, guests, and vendors
• Communicate respectfully and maintain a consistent team-oriented attitude and store culture
• Manage and mitigate any reported guest concerns on designated shifts with a sense of urgency and involve appropriate regional team members as needed
• Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases
• Drive excellence in food service by executing designed processes, implementing goals to increase sales and margin, ensuring product quality, and using training resources
• Ensure all food offers are available; ensure preparation areas and equipment are clean and properly maintained
• Encourage and manage a high standard of store cleanliness
• Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations
• Execute shift duties, maintain overall presentation standards, and represent the RaceTrac brand
• Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork
• Display RaceTrac’s Leadership Qualities through acting with a servant-leader mentality, prioritizing tasks appropriately, going the extra mile for guests and your team, listening, and communicating respectfully, and solving problems with a proactive, solutions-oriented approach
• Lead the coaching, training, and assessment of direct reports while adhering to operational standards
• Strategically direct control of inventory and the distribution of materials, merchandise, and supplies
• Review financial statements, sales, analysis reports, and other performance data to measure productivity
• Actively identify areas of operational improvements based on market trends
• Develop and maintain a relationship with vendors to ensure efficient and correct deliveries
• Ensure communication is passed to every team member in the store
• Use company provided tools to coach, mentor and develop a high performing store team
• Ensure all risk management issues are in compliance with company standards
• Create or approve Management and Associate schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll, and overtime costs into consideration
• Own staffing in store by providing timely feedback on interviews to the recruiting team
• Engage in the hiring of all store associates; develops managers to understand RaceTrac hiring processes and participate in hiring decisions
• Write, implement, and monitor manager development and performance plans
• Ensure proper procedures are followed in regards to hiring, promotions and separations
• Ensure all team members follow policies and company standards at all times
• Ensures that all team members have correct valid licenses as required by state or local laws
• Have complete understanding of budget and cost trends that impact operations; proactively work to drive sales and overall financial health of the store

Qualifications:

• Proven successful Retail Management experience preferred
• Previous experience working in high-volume, guest-focused, transactional environment preferred