Talent.com
PMA Companies
IT Director, Digital EnablementPMA Companies • Philadelphia, PA
IT Director, Digital Enablement

IT Director, Digital Enablement

PMA Companies • Philadelphia, PA
30+ days ago
Job type
  • Full-time
Job description

Job Description:

The Director, Digital Experience will play a pivotal role in shaping and executing the digital strategy for PMA Companies. Responsibilities will include enhancing the overall digital journey for our clients, brokers, and internal stakeholders, ensuring a seamless and innovative user experience and data interfaces across digital platforms. This role will be a part of IT senior leadership team and will report directly to the CIO.

Responsibilities

1. Digital Strategy Leadership:

  • Develop and execute a comprehensive digital strategy aligned with the overall business objectives of the commercial insurance carrier and Third-Party Administrator
  • Lead the exploration and implementation of emerging technologies to enhance the digital experience, such as AI-driven insights, portals, mobile applications, and data analytics.

2. User Experience Enhancement:

  • Collaborate with cross-functional teams to identify, prioritize, and implement improvements to the user interface and experience on digital platforms including Risk Management Information Systems (RMIS), Digital Payments and Agency Management Systems (AMS).
  • Conduct internal and external user research and gather feedback to continually refine and optimize the digital experience, ensuring it meets the evolving needs of employees, customers and brokers.

3. Platform Development and Management:

  • Oversee the development and maintenance of digital platforms, including websites, customer and broker portals, and API-driven integrations, cloud solutions, internal and external collaboration tools ensuring they align with industry best practices and compliance requirements.
  • Work closely with IT teams and vendor partners to implement and integrate new digital tools and solutions.

4. Data-Driven Decision Making:

  • Utilize data analytics and key performance indicators to measure the effectiveness of digital initiatives, identify areas for improvement, and make data-driven decisions to enhance the overall digital experience.

5. Collaboration and Stakeholder Management:

  • Collaborate with key stakeholders, including underwriting, claims, finance and IT teams, to ensure seamless integration of digital solutions and alignment with business goals.
  • Communicate digital strategies and progress to executive leadership, fostering a shared vision for the digital future of the commercial insurance business.

6. Compliance and Security:

  • Ensure that all digital initiatives comply with relevant industry regulations and cybersecurity standards, working closely with compliance and security teams to mitigate risks.

7. Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Requirements:

  • Bachelor’s degree in Business, Marketing, Information Technology, or a related field; MBA preferred.
  • Proven experience in a leadership role within the digital space, preferably in the commercial insurance or financial services industry.
  • In-depth knowledge of digital trends, technologies, and best practices.
  • Strong project management skills with the ability to oversee multiple initiatives simultaneously.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Demonstrated success in driving digital transformation and improving user experiences.
Create a job alert for this search

IT Director, Digital Enablement • Philadelphia, PA

Similar jobs

Director of Technology Delivery

ExperisPhiladelphia, PA, United States
Full-time

Our client, a leading organization in the financial services industry, is seeking a Director, IT Delivery, Scrum to join their team.As a Director of Technology Delivery, you will be part of the Tec... Show more

 • Promoted

IT Director of Public Safety

City of PhiladelphiaPhiladelphia, PA, United States
Full-time +1

The Director of Public Safety is responsible for the planning (strategic and tactical), technology evaluation and selection, implementation, delivery, and assessment of the Public Safety's technolo... Show more

 • Promoted

Director of Enterprise Applications

Unique IndustriesPhiladelphia, PA, United States
Full-time

Director Of Enterprise Applications.Unique Industries is a family-owned business with over 60 years of industry experience.When you work for Unique, you get all the perks of larger corporations, su... Show more

 • Promoted

Sales Director - High Tech Enterprise, East

NeocolCamden, NJ, United States
Full-time

Sales Director - High Tech Enterprise, East.Title: Sales Director - High Tech Enterprise, East.Reports to: SVP, Sales- Jim Anzivino.Location: East Coast, United States.The Sales Director at Neocol ... Show more

 • Promoted

IT Manager - Workforce & Operational Systems

EDI StaffingCollingswood, NJ, United States
Full-time

IT Manager Workforce & Operational Systems.The IT Manager Workforce & Operational Systems is responsible for leading a team of IT Developers, Analysts & Vendor partners for ensuring the effective d... Show more

 • Promoted

IT Manager - Workforce & Operational Systems

Subaru of AmericaCamden, NJ, United States
Full-time

IT Manager Workforce & Operational Systems.The IT Manager Workforce & Operational Systems is responsible for leading a team of IT Developers, Analysts & Vendor partners for ensuring the effective d... Show more

 • Promoted

Director, Field Enablement

CoreWeavePhiladelphia, PA, United States
Permanent

Livingston, NJ / New York, NY / Philadelphia, PA / SF Bay Area.CoreWeave is The Essential Cloud for AI.Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams ... Show more

 • Promoted

Job Division Vice President IT and Digital Transformation- Aerospace & Defense Division

AmetekDoylestown, PA, United States
Full-time

Division Vice President It And Digital Transformation- Aerospace & Defense Division.Location: Virtual, US, 99999 Business Unit: Nul.The Division Vice President of Information Technology is a strate... Show more

 • Promoted

IT Project Manager-Digital Platform Integration

MindlancePhiladelphia, PA, United States
Full-time

Project Manager for Digital Platform Integration.This will be leading a project for their Digital Platform integration.They will be coordinating with multiple technology vendors onboard technologie... Show more

 • Promoted

Manager, IT M&A - Due Diligence, Integration, and Separation

KPMGPhiladelphia, PA, US
Full-time

The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG.Looking ahead, we anticipate cont... Show more

 • Promoted

Director of IT Service Delivery

Burlington StoresBeverly, NJ, United States
Full-time

Director Of It Service Delivery/Service Management.The Director of IT Service Delivery/Service Management is a pivotal leadership role responsible for end-to-end IT Service Desk, L1/L2 support, man... Show more

 • Promoted

Director of Technology

Girard EstatePhiladelphia, PA, United States
Full-time

Girard College - Philadelphia, PA 19121.Level Management Position Type Regular Full Time Education Level Bachelor's Degree.Girard College is a full-scholarship boarding school that fosters intellec... Show more

 • Promoted

Senior Director - IT Platform Services

TransamericaPhiladelphia, PA, United States
Full-time

Senior Director Of It Platform Services.Enterprise Technology (formerly Global Technology Services) is a global organization within Transamerica.We provide dedicated support to Transamerica and we ... Show more

 • Promoted

Manager of IT Products

Morgan LewisPhiladelphia, PA, United States
Full-time

Morgan, Lewis & Bockius LLP, a leading global law firm with offices in major commercial, legal, and governmental hubs worldwide, is seeking a Manager of IT Products.The successful candidate will be... Show more

 • Promoted

Director of IT Service Delivery

Burlington Stores, Inc.Beverly, NJ, United States
Full-time

Director Of It Service Delivery/Service Management.The Director of IT Service Delivery/Service Management is a pivotal leadership role responsible for end-to-end IT Service Desk, L1/L2 support, man... Show more

 • Promoted

Vice President, GTM Enablement

ConfidentialPhiladelphia, PA, United States
Full-time

Vice President, GTM Enablement.Market-leading digital experience platform.Information Technology & Services.Search Engines & Internet Portals.The Company is seeking a VP of GTM Enablement to lead t... Show more

 • Promoted

IT Manager

TradeJobsWorkForce08075 Riverside, NJ, US
Full-time

Running regular checks on network and data security Identifying and acting on opportunities to improve and update software and systems Developing and implementing IT policy and best practice guides... Show more

 • Promoted

Sr Director, Engineering - Digital

Five BelowPhiladelphia, PA, United States
Full-time

Senior Director of Engineering Digital.The Senior Director of Engineering Digital will lead the engineering organization responsible for Five Below's customer-facing digital experiences across e-... Show more

 • Promoted

IT Manager

Mental Health PartnershipsPhiladelphia, PA, United States
Full-time

The IT Operations Manager provides direction for technology support services for both internal and external users of MHP technology resources, the frontline of customer support (help desk) for comp... Show more

 • Promoted

Technology M&A Director

Grant Thornton LLPPhiladelphia, PA, United States
Full-time

As a Director in Grant Thornton | Stax Transactions, you will play a critical role in helping clients evaluate, protect, and grow enterprise value through end-to-end technology diligence and execut... Show more