Customer Care Manager

A company is looking for a Customer Care Manager. Key Responsibilities Recruit, train, and mentor a high-performing customer care team while fostering a positive work environment Oversee daily operations of the customer care department and respond to customer inquiries and complaints Identify and implement process improvements to enhance customer satisfaction and efficiency Required Qualifications Proven experience as a Customer Service Manager or in a similar role, preferably in retail eCommerce Strong leadership skills with experience managing remote teams Proficient in customer service software (e.g., Zendesk, Freshdesk, Gorgias, Gladly) Data-driven with the ability to analyze metrics and make informed decisions Knowledge of fashion, homewares, and lifestyle products is a plus