Seeking LMSWs - Care Coordination Specialist

Care Coordination Specialist

Location : Asheville, NC (In-person)

Reports To : Clinical Director

Position Overview

The Care Coordination Specialist plays a key role in the Collaborative Care Management (CoCM) model within our behavioral health practice. This role serves as the first point of contact for patients referred into behavioral health services. The Specialist is responsible for obtaining patient consent for participation in Collaborative Care, ensuring seamless handoff of referrals to Behavioral Health Care Managers, and supporting the care team by coordinating services that address patients' behavioral and psychosocial needs.

Key Responsibilities

• Serve as the initial liaison for patients referred to behavioral health services.
• Conduct informed consent discussions with patients, ensuring understanding of the Collaborative Care Model.
• Collect and document patient consents in compliance with organizational and regulatory standards.
• Facilitate warm handoffs and timely referrals to Behavioral Health Care Managers (BHCMs).
• Maintain accurate and thorough documentation in the electronic health record (EHR).
• Coordinate with medical providers, BHCMs, and psychiatric consultants to ensure continuity of care.
• Monitor referral completion and follow up with patients as needed.
• Provide patients with information, resources, and support to improve access to care.
• Participate in care team meetings and communicate relevant updates to the behavioral health team.
• Maintain compliance with HIPAA and ethical standards of professional practice.

Qualifications

Preferred Experience

Work Environment & Schedule