Patient Logistics Operations Manager

Patient Logistics Operations Manager

Do you want to join an organization that invests in you as a Patient Logistics Operations Manager? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include comprehensive medical coverage, additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing, 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan with 10% off HCA Healthcare stock, family support through fertility and family building benefits with Progyny and adoption assistance, referral services for child, elder and pet care, home and auto repair, event planning and more, consumer discounts through Abenity and Consumer Discounts, retirement readiness, rollover assistance services and preferred banking partnerships, education assistance (tuition, student loan, certification support, dependent scholarships), colleague recognition program, time away from work program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence), and Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Note : Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Patient Logistics Operations Manager like you to be a part of our team.

Job Summary and Qualifications

What you will do in this role : In conjunction with the AVP of Infrastructure, leads the development and execution of operational initiatives to improve business continuity and emergency responses for the PLC & Medical Transport teams. Supports onboarding and ongoing skill development of transfer center leaders, including site visits as needed. Supports alignment with key service lines, business areas, departments, and programs to support HCA and NTC and to increase collaboration for growth across HCA. Develops and delivers department specific training, education materials, and exercises to promote field leader ongoing development and operational excellence. Travels frequently to regional locations to support the adoption and execution of strategic initiatives. Leads projects to improve the quality and availability of tools and resources supporting PLC & MT operations. Partners with other corporate / field service-line leaders as needed to maintain alignment on specific initiatives and / or general strategic direction. Presents or participates in meetings when needed or as substitute for AVP of Infrastructure, audience may include both field and corporate leadership. Serves as the department subject matter expert in business continuity planning, risk evaluation, emergency response coordination, and contingency planning. Ensures departmental business continuity plans align with operational need, enterprise standards and regulatory requirements. Coordinates with Enterprise Preparedness and Emergency Operations and Business Continuity teams to ensure departmental alignment with HCA Healthcare's broader preparedness initiatives. Provides clinical expertise regarding essential department functions during an emergency event, and assists with the development of policies to maintain safe clinical operations. Oversees departmental use of business continuity technologies, and maintains standard operating procedures to ensure effective communication and redundancies across teams. Serves as key clinical team member for Enterprise Emergency Operations Council activations and hospital evacuation efforts, including night and weekend support during emergency events. Represents the PLC on Clinical Downtime Program efforts to ensure seamless coordination between PLCs and HCA hospitals during a significant downtime event.

What Qualifications You Will Need

Bachelor's degree required. 3+ years of experience in healthcare operations required. 1+ year(s) of experience in business continuity, emergency preparedness, or a related role preferred. 1+ year(s) of experience in a hospital command center, healthcare call center, or related field preferred. Must be currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation. Strategic insight : The ability to be strategic in bringing ideas to the leadership table. Business Acumen : Strong business acumen of the hospital industry, service lines, and PLC & MT operations. Demonstrated knowledge about healthcare and specifically HCA's core businesses. Managing multiple tasks / responsibilities : Managing and achieving a multitude of objectives simultaneously in an effective manner to meet deadlines and balance the workload for successful meeting of expectations and overall work output. Training Skills : Exhibits good training skills. Promotes adoption of PLC & MT initiatives across the organization. Senior Leader Support and Interaction : Ability to interact with HCA's senior leaders and work with all levels of management of the company. Effective Decision Making : Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA. Attain and Leverage Strategic Relationships : Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA. Lead and Develop Others : Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement. Communicate with Impact : Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results. Drive Execution and Financial Results : Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results.

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are a family of 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Logistics Operations Manager opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.