Help Desk Technician (Clearwater)

Insight Global is seeking a Help Desk Technician to support a large healthcare customer in Clearwater, FL. This role will provide both over-the-phone and in-person technical support for internal employees across approximately 3,000 devices. This role is ideal for candidates with strong troubleshooting skills and a customer-focused mindset.

Key Responsibilities

• Respond to and resolve 2030 tickets daily using ServicePro ticketing system.
• Provide Tier 12 technical support for desktops, laptops, and related hardware.
• Manage inventory, shipping, and returns of equipment.
• Assist with new user setup and onboarding.
• Perform Windows upgrades and troubleshoot Windows 11 issues.
• Support Active Directory (on-prem), Intune, and review configurations in Entra.
• Document all work accurately in the ticketing system.

Requirements :

Preferred Skills :

Experience with Azure and Autopilot.

Location : 5 days on-site in Clearwater

Schedule : MondayFriday, 8 : 00 AM 5 : 00 PM

Structure : Contract - 6-12months