IT Help Desk Technician

Job Description

Job Description

Interested applicants should submit a cover letter, resume, and a completed application.

JOB SUMMARY

The IT Help Desk Technician is a technology professional who provides technical support and assistance to customers, whether in phone, in person, or with remote tools for Rock Region METRO.  Their primary intention is to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with.

KEY SUCCESS FACTORS

• Professional, knowledgeable, and friendly representation of METRO
• Timely answering of all incoming requests
• Serves as the first point of contact for customers seeking technical assistance.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Successful, thorough resolution of customer problems
• Determining the best solution based on the issue and details provided by customers.
• Ability to work in a fast-paced setting, process work rapidly, set priorities and work under pressure, all while maintaining accuracy of work and completion of assigned tasks with limited supervision
• Ability to establish and maintain effective relationships with coworkers, customers, and external organization representatives.

ESSENTIAL FUNCTIONS

QUALIFICATIONS :

KNOWLEDGE & SKILLS

DIRECT REPORTS

SALARY

Starting $16.83-$21.63 per hour

BENEFITS

Eligible for employer paid health insurance, dental insurance, vision insurance, employer paid life and disability insurance, paid sick, paid vacation, paid holidays, 457(b) deferred compensation.

EMPLOYER STATEMENT

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

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