Community Manager

ELANDIS named as 2025 Best Places to Work in Multi-family is looking for experienced Community Manager.

At Elandis, you will be valued for your hard work and dedication. We offer excellent and competitive pay with 100% Employer paid Health, Dental, Vision, and Life Insurance. Paid time off is accrued on day one and can be used after 90 days of employment.

T h e C o m m un i t y M anage r, und e r t h e d ire c t i o n o f t h e R e g i o na l M a na g e r, w ill c o n d u c t a ll bu s i n e ss i n acc o r d a n c e w ith t h e c o m p a n y h an dbo o k , st a nd a r d op e r a ti n g p r o c e du r e s, F a ir H o u s i ng , A m e ri c a n s w ith Dis a b ilities A c t, F a ir Cr e d it R e po r t i n g Ac t, a n d a ll o t h e r l a w s p e rta in i n g to t h e m u lti f a m i l y i ndu str y . T h e C o m m un i t y M anage r is r e s pon si b le f o r pr o v i d i n g e x ce ll e n t c u st o m e r s er v ice a n d c oo r d i n a ti n g a ll a s p ec ts o f a p a rtm e n t c o m m un i t y op e r a ti on s. T h e C o m m u n ity M a n a g e r s up e r v is e s e n tire o n -site s t a f f (i . e . , A ssista n t C o m m un ity M a n a g e r, L ea si n g C on s u l t a n t(s), S e r v ice M a n a g e r(s), S e r v ice T ec hn icia n (s), M a k e -R ea d y T ec hn ici a n (s), G r o u nd s kee p e r(s), an d H ou s e k ee p e r(s) an d is r e s p on si b l e f o r ov e rs ee i n g a ll w o rk c o m p le t e d b y a c on tra c t o r o r v e ndo r . T h e C o mm un ity M ana g e r is f u lly a cc oun t a b le f o r a ll c o m m un ity op e r a t i on s.

AREAS OF RESP O NSI B ILITY TO INCLUDE ( b u t n o t l i m it e d t o )

Fi n a n c i a l

D e m on str a te a b ility to und e r st a n d f i na n c ial go a ls, o pe r a te ass e t in o w n e rs' b e st i n ter e st in acc o r d a n c e w ith c o m p a n y h an d b oo k a n d S t a n da rd O p e r a ti n g P r o c ed u r e s.

M a i n tain acc u r a te re c o r d s o f a ll c o m m u n ity tra n s a c ti on s an d s u b m i t o n a t i m e l y b a sis a n y r e qu e st e d r e po rts.

A s sist R e g i on a l M a n a g e r w i t h a nnu a l b u d g e ts a n d i n c o m e p r o j ec ti on s i n a t i m e l y an d acc u r a te m a nn e r.

M a i n tain b u d g e ted gu i d e l i n e s t h r o u g h ou t t h e y ea r , l o o k i n g f o r a r ea s to i n c r ea se r eve nu e a n d d e c r ea se ex p e n s e s.

E n s ur e t h a t a ll r e n ts a n d late f ee s / c h ec k c h a r g e s a re c o ll ec t e d , po st e d a n d d e p o sited i n a ti m e ly ma nn e r.

O ve rs e e e v icti on s, u til i ty c u t - o f f s, a n d m a n a g e c o ll ec ti on s f o r d e li nqu enc y .

P r o v i d e c on st a n t v en do r / c o n tra c t o r c o m m un i ca ti on s co n ce r n i n g s c h ed u l i n g , b ill i n g , v e ndo r r e l a t ion s an d ce rti f i ca tes o f i n s u r a n c e .

E n s ur e t h a t pu r c h a se o r d e rs an d i n vo i ce s a re acc u r a t e ly p r o ce ss e d in op e r a ti n g s y st e m eac h w e e k .

M a r k e t i n g / L e a s i n g

E n s ur e c o m m un ity is m ee ti n g o r e x cee d i n g its bu d g e ted o c cupa n c y go a l.

M a i n tain a w a r e n e ss o f l o ca l m a r ke t c ond i ti on s an d tr e nd s v ia s ho p p i n g c o m p etit o rs, tra d e p ub li ca t i o n s an d p r o f e ss ion a l o r g a n i za t i on s . I m p l e me n t i d ea s f o r ma r ke ti n g c o m m un ity a n d i m p r o v i n g r e si d e n t s a tis f a c ti on .

E n s ur e m a r k e t s u r v e y s a re c o m p l e ted r e g u larly a n d s ug g e st c h a ng e s to t h e R e g i on a l M a n age r t o c o mm un i t y 's re n ts, f ee s, a n d p o li c ies to st a y c o m p e titi v e .

C on f i r m t h a t l ea si n g st a ff t e c hn i qu e s a re e ff ec t i v e in c l o si n g ne w a pp li ca t i on s.

E n s u re a ll p r o s p ec t i v e r e si d e n ts a re w e l c o me d t o t h e c o m m un ity a n d g i v e n a c o m m un ity t ou r . A ls o , t h a t a ll i n c o m i n g p h on e c a lls f r o m p r o s p ec ti v e r e si d e n ts are h a nd led a n d p r o pe r gu e st ca r d i n f o r m a ti o n is e n ter e d in op e r a ti n g s y st e m .

C ont i nu a lly m o n it o r an d a n a l yz e traf f ic l o g s , c o n v e r s i o n r a ti o s, bu dg e t gu i d e li n e s, r e n e w a l i n f o r m a ti on , m a r k e ti n g d a ta, e tc., t o b e a b l e to g i v e u p - t o - d ate a n d p r op e r i n f o r m a ti o n w h e n r e q u e st e d b y o t h e rs.

R e vi e w a n d a pp r ov e a ll a pp l i ca n t s; c on f irm qu a li f i ca ti o n a n d a ud it i n f o r ma ti o n in op e r a ti n g s y s t e m .

A d m i n ist r a t i v e

A ud it a n d si g n a ll l ea se do cu m e n ts, c on f irm f ile m a t c h e s op e r a ti n g s y st e m .

E n s ur e t h a t l ea se f il e s a re c o m p l e te, a n d t h a t c o m p let i o n o f l e a s e s is b e i n g exe c u ted an d m a i n ta i n e d p r o pe r l y .

D o c u m e n t c onv e rs a ti on s an d ac t i v i t y d e ali n g w ith p r o s p e c t i v e r e si d e n ts a n d resi d e n ts i n le a se f i l e a n d op e r a ti n g s y st e m .

R e s po n si b le f o r o ff i c e o p e n i n g o n s c h e d u le a n d c ond i t i o n o f o ff ice a n d m od e l a p a rt m e n ts.

A tt e n d a n y c o r po r a te s c h e d u led me e ti ng s.

M a i n tai n s re c o r d s o n a ll a s p ec ts o f m a n a g eme n t ac ti v i t y o n a d a il y , w ee k l y , a n d m on t h ly b a sis. S ub m its re qu ired r e po rts to co r p o r a te o ff i c e o n ti m e b a sed o n r e qu e st.

M a i n t e n a n c e

Ph y s i ca l l y w a l k a n d i n s p ec t c o mm un i t y o n a r e gu lar b a sis a n d v e ri f y c ond it i o n o f vaca n t a p a rt m e n ts.

A c t i v ely d e v e l o p a n und e rst a nd i n g o f m a i n t e n a n c e a n d r e p a ir o f k e y s y st em s, i n c l ud i n g HV A C, a pp l i a n ce s, p l u m bi n g , e l ec tri ca l, str u c t u r a l an d r oo f s, s u c h t h a t C o mm un i t y M ana g e r c a n o f f e r gu i d a n c e o n q ua li t y an d e f f icie n c y o f s u c h w o r k .

U p d a te a va il a b ility ea c h d a y . C oo r d i n a te w ith s e r v ice t e a m to e n s u re t i m e l y t u r n o f a p a rt m e n ts a f t e r m ov e - ou t.

R e si d e n t R e l a ti o n s

M a i n tain po s i ti v e c u st o m e r s e r v i c e a ttit u d e .

D ea l w ith r e si d e n t c on ce r n s an d r e qu e sts in a t i m e ly b a sis to e n s u re r e si d e n t satis f ac ti o n w ith m a n a g eme n t.

D e v el o p a nd / o r i m p l eme n t r e si d e n t r e t e nt i o n p r o g r a m s (i . e . , r e si d e n t f un c ti on s, s pec ial p r o m o t i on s, m on t h ly n e w slett e rs, e t c . ).

E n s ur e d istri b u t i o n o f a l l co m p a n y o r c o m m un it y -iss u e d no t i ce s ( i . e . , b a d w e at h e r , e m e r g e n c y , e tc.).

Su b m it L ea se R e n e w a ls to R eg i o n a l M a n a g e r f o r a pp r ova l w ith s u g g e s t e d r e n t an d f e e c h an g e s. E n s u re d e li v e r y o f a pp r o v e d r ene w a ls to r e si d e n ts acc o r d i n g t o c o m p an y p o li c y .

R e vi e w a ll no ti ce -t o - v aca tes to d e ter m i n e th e ca u se o f m o v e - ou t a n d if r e si d e n t c a n b e " s a v e d " .

P er s on n el M a n ag e m e n t

C on s i s t e n tly u se s u cce ss f u l t ec hn i qu e s a n d c o m p an y d ire c ti v e s to s c r een , h ire, o r ie n t a n d tra i n ne w p e rs onn e l.

E n s ur e e ff i c i e n c y o f st a ff t h r ou g h o n go i n g trai n i n g , i n str u c t i o n , co un s e li n g a n d l ea d e rs h i p .

P l a n a n d a ss i g n w ee k l y / da i l y o f f i c e st a ff s c h e du les a n d a ss i g n m e n ts.

C oord i n a te m a i n t e n a n c e s che du l e s a n d a ss i gn m e n ts w ith S e r v ice M a n age r.

A d m i n ister p e r f o r m a n c e i m p r o v eme n t ac t i o n p l a n s c on sist e n t l y an d o n a t i m e l y ba si s . D o c u m e n t ap p r op riat e l y , c o m m u n i ca te si t u a ti o n s to s up er v is o r, H u ma n R e s ou r ce s, a n d ter m i n a te p r op e rly w h e n n e ce ss a r y .

P r o v i d e s up po rt t o st a f f t o e nc ou r a g e te a m w o r k a n d l e a d a s a n e x a m p le i n c r e ati n g a h a r m o n i o u s en v ir on m en t.

E n s u re a ll a d m i n istrat i v e p r o ce s s e s invo l v i n g p e r s o nn e l a re h a nd l e d o n a t i m e l y ba sis (i . e . , p e r f o r m a n c e e v a l u a ti on s, s a lary r e v i e w s, t i m e s h ee ts, c h a n g e o f s t a t u s f o r m s, e tc.).

R e pr e s e n t t h e c o m p a n y in a p r o f e ssi on a l m a nn e r a t a ll t h e t i m e s.

Sa f e ty

L ea rn a n d e n s u re c o m p li a n c e w ith a ll c o m p a n y , l oca l, s t a te, a n d f e d e r a l s a f e t y r u l e s.

E n s ur e t h a t un sa f e c ond it i o n s a re c o rr ec ted i n a t i m e l y m a nn e r.

Dir e ct st a ff to f o ll o w a " s a f e t y f i r st" p ri n c i p le.

L ea d eme r g e n c y t ea m f o r c o m m u n it y . E n s u re p r op e r r e s p on se a n d h a nd l i n g o f a ll com m un ity eme r ge n c ies w ith st a f f , r e si d e n ts, bu i l d i ng s, e tc. w it h in c o m p a n y gu i d e li n e s t o m i n i m ize l i a b ilities ( i. e . , c ri m i n a l ac ti v ity o n c o m m u n i t y , e m p l o y ee / r e si d e n t i n j u r i e s, f ires, f l ood s, f r ee z e s, e tc.).

R e p o rt a ll li a b il i ty eve n ts an d i n c i d e n ts to t h e c o r po r a te o ff ice i mme d iat e l y . E n s u r e s th a t a ll w o r k e rs' c o m p e n s a ti o n c lai m s a re r e po rte d , an d p r op e r p a p er w o rk is c o m p let e d .

C o m p l e te p e rti n e n t s a f e t y chec k l i sts w ith s e r v ice t e a m .

Walk t h e p r o p e rty r e gu lar l y t o l o o k f o r an y s a f e ty h aza r d s.

Ge n er a l

U n d e r gu i d a n c e f r o m R e g i o n a l M a n a g e r, s e r v e a s l i a is o n w i t h l o ca l c o m m u n i t y , go ve r n m e n t o ff i c ials a n d p u b lic sa f e t y o f f i c i a ls.

P e r f or m a n y ad d iti o n a l du ti e s o r t a s k s a s a ss i gn e d b y s up e r v i s o r o r s e n i o r m a n a g eme n t

R e q u i r e m e n ts

M i ni m u m 2 - 5 y ea rs p r e v i o u s e xp e rie n c e w ith r e si d e n ti a l p r o p e rty m a n a g em e n t

K n o w l e dg e o f Mu lt i - F a m i l y O p e r a ti n g S y st em s, m u lti p le P C s o f tw a re p ac k ag es s u c h a s M icr o s o f t Of f ice a n d f am i liari t y w ith I n t e r n e t & W i n d o w s

E x c ell e n t o r g a n i za ti on a l, com m un i ca ti o n ( w r itt e n / o r a l), a n d i n ter p e rs on a l s k ills

A b i l i t y to m a n a g e c h ang i n g p ri o r i t i e s, m e e t d ea d li n e s, w o rk i nd e p e nd e n tl y , a n d f o ll o w t h r o ug h o n a s s i gn m e n ts w i t h little d ire c t i o n

D e m on str a te eff ec ti v e c on f li c t r e s o l u t i o n an d c u st o m e r s e r v ice s k ills f o r i n ter a cti o n w i t h r e si d e n ts, v e n d o rs, a n d c o - w o r k e rs

Mu st h a v e v a lid d r i v e r's li c e n s e , a u to i n s u r a n ce , a n d r e li a b le t r a n s po rtat i o n

A va i l a b le a m i n i m u m o f 4 0 hou rs p e r w e ek . Mu st b e a v a il a b l e eve n i ng s, n i g h ts, a n d w ee k e nd s f o r st a f f i n g n e e d s a n d e me r ge n c i e s

B e n e fits

M e d i ca l b e n e f its i n c l ud e h e a l t h i n s u r a n c e, d e n tal i n s u r a n ce , an d v i s i o n i n s u r a n c e p a id b y t h e co m p a n y

B a sic L i f e I n s u r a n ce , Sh o rt - T e r m , a n d L o ng - T e r m Di s a b ility P lan p a i d b y t h e c o m p a n y

401 K a v a il a b ility w ith c o m pa n y m a tch

P e rs o n a l T i m e O ff ( P T O ) , a n d p a i d ho l i d a y s

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