Contract Lifecycle Management (CLM) Analyst

Overview Our customer, a global transportation organization, is seeking a detail-oriented CLM Analyst to play a central role in supporting and optimizing its contract lifecycle management platform. This role will be a remote position for 6 months (contract is likely to extend). Contract Lifecycle Management (CLM) Analyst Location - Remote Duration - 6 months Key Responsibilities Serve as a primary point of contact for business requestors and legal reviewers, providing timely support and guidance on CLM system usage, process questions, and general contracting inquiries. Manage and actively monitor support channels (e.g., dedicated chat or alias) to ensure users receive quick, actionable direction and support, especially for critical or complex issues. Collaborate with engineering or technical teams to track and resolve system-required fixes and some ongoing system improvement tasks, ensuring a seamless user experience. Process Improvement and Stakeholder Management Act as the central liaison between the core CLM team and regional legal teams, addressing specific regional issues or needs (e.g., new agreement intake forms). Identify, collect, and act on ongoing feedback from Business Requestors and Legal Reviewers to inform process and system enhancements. Coordinate with stakeholders to define, prioritize, and test enhancement requests and new features for the CLM platform before their full release, ensuring quality control and relevance to business needs. Documentation and Resource Management Own the ongoing maintenance and accuracy of internal knowledge base pages and related resources (e.g., internal wiki/hub), ensuring all documentation is current and accessible. Create and publish net-new user resources, guides, and frequently asked questions (FAQs) related to CLM workflows and features. Manage and prioritize a backlog of improvements or cleanup tasks (e.g., contract template governance) to maintain system integrity and efficiency. Metadata Extraction & Prompt Engineering Set up and configure Custom Agreement Types within the CLM platform to accurately categorize different contract classifications. Design and implement Custom Field Extractions rules and logic to accurately capture key metadata (e.g., dates, values, parties) from contract documents. Define and configure Custom Obligations Types and corresponding extraction logic to ensure the accurate identification and tracking of contractual commitments. Collaborate with stakeholders to refine AI prompts and configuration settings to improve the accuracy and relevance of AI-driven data extraction. Conduct iterative testing and tuning of the AI model based on extraction performance metrics. Rigorously validate results of AI extractions against source documents to ensure data integrity and accuracy. Identify, document, and resolve extraction errors or inconsistencies, providing feedback to improve the underlying extraction models. Develop and maintain documentation for configurations, extraction rules, and validation processes. Required Skills and Qualifications Proven experience in a support, operations, or analyst role, preferably within a Contract Lifecycle Management (CLM) or similar legal technology environment. Technical Aptitude: Ability to quickly learn and master enterprise software platforms, including CLM systems, and a learning management system. Communication & Support: Excellent verbal and written communication skills with the ability to translate technical or complex legal processes into clear, concise guidance for diverse audiences. Demonstrated experience in providing high quality, high-volume user support. Project Management: Strong organizational skills with the ability to manage multiple tasks, prioritize conflicting needs, and meet deadlines in a fast-paced environment. Experience with task tracking tools is a plus. Process Mindset: A proactive approach to identifying system and process gaps, with the ability to propose and implement effective solutions for continuous improvement. Legal & Contract Knowledge - Basic to intermediate understanding of standard commercial contract terminology (e.g., NDA, MSA, SOW, common clauses). AI/Machine Learning Familiarity - Familiarity with AI/Machine Learning concepts, specifically in Natural Language Processing (NLP) and data extraction. Experience with prompt engineering or model training/validation is highly desirable. Cross-Functional Collaboration: Ability to effectively work with and influence global, cross-functional teams, including Legal, IT/Engineering, and Business stakeholders. To apply: If you are qualified, interested, and available, please send 1) your WORD version resume and 2) an email stating why you are a good fit for this position to anant.raj@elevate.law ElevateFlex provides an unparalleled platform for you to work with innovative companies and law firms worldwide on various exciting and challenging roles. We pride ourselves on respecting your individuality and choice of career, allowing you to bring your very best to each role, to continue to develop your experience, expertise, and professional network, and be supported with a package of benefits tailored to your needs. As a member of our talent community, you will benefit from Elevate's curated training suite to enhance and develop your skills. You will have access to hands-on support, networking opportunities, and accessing the most up-to-date resources. By joining our global community of Talent, you will get the opportunity to work with our best top law firms and law department customers. Equitability and inclusion are critical to ElevateFlex's success. As The Law Company, changing the legal business landscape, we know a diverse, inclusive work culture is at the heart of attracting, retaining, and celebrating the industry's most talented people. We empower our employees to bring their whole selves to work because we know that diversity of experience and perspective drive innovation and is simply good business. As a strong proponent of diversity, equitability, and inclusion, ElevateFlex is committed to hiring diverse candidates from all backgrounds. We invite you to apply to become part of the ElevateFlex Team – help us change the legal business landscape and make a dent in the legal universe. #J-18808-Ljbffr