Reconstruction Operations Manager

Reconstruction Operations Manager (ROM)

SERVPRO Team Toft is one of the fastest-growing SERVPRO franchises in the nation, and we're looking for an exceptional leader to help take our Reconstruction Division to the next level. This isn't just another management positionit's an opportunity to build something extraordinary. As our Reconstruction Operations Manager (ROM), you'll work directly with our Chief Operating Officer to develop people, strengthen operations, expand our subcontractor network, and create scalable systems that support long-term growth. If you're passionate about leadership, operational excellence, and building high-performing teams, we want to hear from you.

Why Join SERVPRO Team Toft? At SERVPRO Team Toft, our mission is simple: Help people through some of the most difficult times in their lives while building an outstanding workplace for our employees. We believe great companies are built by great people. That's why we invest in leadership development, accountability, continuous improvement, and creating opportunities for our team members to grow professionally. If you're looking for a career where your leadership will make a lasting impact, this is it.

What You'll Do As the Reconstruction Operations Manager, you will lead the overall performance and growth of our Reconstruction Division by:

• Leading, coaching, and developing a team of Reconstruction Project Managers
• Overseeing reconstruction projects from mitigation handoff through final completion
• Reviewing project schedules, production timelines, and Work-in-Progress (WIP)
• Improving operational consistency, workflows, and Standard Operating Procedures (SOPs)
• Ensuring outstanding customer communication and service throughout every project
• Reviewing estimates for accuracy, profitability, and completeness
• Monitoring job costing, gross profit, forecasting, and financial performance
• Recruiting, developing, and managing a high-performing network of subcontractor partners
• Strengthening collaboration between Reconstruction, Mitigation, Contents, Sales, Estimating, and Accounting
• Driving continuous improvement through technology, operational efficiencies, and scalable systems

What We're Looking For

• Minimum of 7 years of experience in construction, reconstruction, restoration, or construction management
• Proven leadership experience managing and developing teams
• Strong understanding of residential and commercial reconstruction
• Experience managing subcontractor-driven construction projects
• Excellent organizational, communication, and problem-solving skills
• Strong financial acumen, including job costing, budgeting, forecasting, and profitability management
• Ability to prioritize multiple complex projects simultaneously
• Valid driver's license with an acceptable driving record

• General Contractor License (or willingness to obtain)
• Xactimate experience
• DocuSketch experience (or willingness to learn)
• SERVPRO or insurance restoration experience
• Large commercial loss experience
• IICRC Certifications

The Leader We're Looking For Success in this role requires someone who leads with:

• Integrity
• Accountability
• Humility
• Professionalism
• Emotional Intelligence
• Strategic Thinking
• Operational Excellence
• Strong Communication
• A Passion for Coaching and Developing Others

We're looking for someone who builds people, systems, and culturenot someone who simply solves problems themselves.

Benefits Starts on Day 1 $1500 Referral Bonuses 6 Paid Holidays PTO - Up to 11 days to earn starting out, starting on Servpro second tier. Accrued by hours worked

Starts on 1st of the Month After 60 Days 50% of Health Insurance paid for Employee (Blue Cross/Blue Shield) Vision, Dental, and Heritage Family/Global life plans you can join

Starts After 6 Months 401k company matching up to 4% Profit Sharing Advancement Opportunities

Starts After 1 Year $1000 Anniversary Bonus every year

Physical Requirements: Ability to lift, carry, push, or pull up to 25 pounds regularly and up to 50 pounds occasionally. Ability to frequently sit, stand, walk, bend, kneel, crouch, and climb stairs while visiting job sites. Ability to occasionally climb ladders and navigate active construction or restoration sites. Ability to work both indoors and outdoors in varying weather conditions and temperatures. Ability to communicate effectively in person, by telephone, and through written and electronic communication.

All offers of employment with SERVPRO Team Toft are contingent upon the successful completion of a background check and verification of employment eligibility through the Form I-9 and electronic employment verification process. Each SERVPRO Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them. Compensation: $90,000.00 - $100,000.00 per year