Restaurant Manager

Restaurant Manager — Mercy Me

Mercy Me, part of Unordinary Hospitality Group, is a dynamic South American–inspired destination in the West End of Washington, DC — blending the elements of a restaurant, bar, and lounge into one captivating experience.

Our culinary and beverage inspiration draws from the rich traditions of South American cuisine, honoring time-tested techniques while exploring the ever-evolving cultural influences that have shaped the remarkable food and drink traditions across Latin America.

We are seeking a dynamic and experienced Restaurant Manager to join our award-winning hospitality team and lead the floor night after night.

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Insurance
• 401(k)
• Flexible Savings Account / Healthcare Savings Account / Dependent Care Savings Account
• Commuter Benefits
• Paid Sick and Vacation Days
• Dining Discounts
• Wellness Program
• Potential Bonuses

Duties & Essential Functions

(These are not all-inclusive.)

• Promote the core values and culture of Mercy Me / Unordinary Hospitality — including, but not limited to, excellence in food and beverage, service, and hospitality.
• Lead the floor during service, ensuring a seamless, high-energy guest experience across the dining room, bar, and lounge.
• Support the General Manager and Assistant General Manager in the day-to-day execution of all steps of service, policies, and procedures.
• Train, schedule, and delegate work assignments to servers, bartenders, barbacks, server assistants, runners, hosts, and reservationists — in line with our standards for hospitality and excellence, in coordination with the FOH management team.
• Run pre-shift line-ups, communicating daily priorities, menu and beverage updates, VIP notes, and service focus.
• Oversee opening and closing procedures, ensuring the space is service-ready and properly closed each day.
• Monitor floor flow, table turns, and guest pacing to optimize both the guest experience and revenue.
• Provide and oversee service for VIP guests while on property.
• Build positive guest relationships and proactively address customer service needs.
• Take ownership of daily guest reviews; follow up internally and reach out directly to guests within a 48-hour window.
• Support ongoing service education and training initiatives across all departments.
• Appraise staff performance and provide in-the-moment feedback to improve productivity and service quality.
• Oversee the room environment — including, but not limited to, music, lighting, and temperature.
• Hold staff accountable to restaurant policies, procedures, service standards, and steps of service.
• Maintain the physical facilities within the restaurant space.

What We're Looking For

• Previous restaurant management or supervisory experience preferred (1–2 years)
• Knowledge of POS (point-of-sale) systems
• Ability to lift heavy boxes
• Ability to walk, stand, and bend for extended periods across multiple floors
• Comfortable with occasional kneeling, bending, crouching, and climbing
• Availability to work weekends, nights, and holidays as the business dictates
• Fluent in written and spoken English

Compensation & Details

Compensation: Salary (based on experience)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401(k), Commuter Benefits, Potential Bonuses, Dining Discounts, Wellness Program