IT Portfolio Delivery Team Manager
- Full-time
IT Portfolio Delivery Team Manager
King County Department of Information Technology (KCIT) is seeking an IT Portfolio Delivery Team Manager to lead a team of IT program and project managers in our Portfolio/Program/Project Management Office (PMO). The ideal candidate has expertise in IT program and project management and the delivery of outcomes through Agile and traditional methodologies; coaching and managing the performance of senior technical professionals; and providing exceptional customer service. This position will report directly to the Principal IT PMO Manager in Business & Operations Services and will assist in the management of KCIT's enterprise portfolio of technology programs and projects.
Responsibilities include:
- Project Delivery - Measuring and Enabling Execution
- Resource Management
- Growth, Development, Continuous Improvement
- Support the management of KCIT's portfolio of active projects, planned projects, and managed work efforts (CapEx and OpEx)
- Support performance objectives, KPIs/metrics, and Visual Management to drive employee engagement, customer satisfaction, time to release and productivity
- Support KPI reporting to track and communicate overall portfolio performance and status, providing a comprehensive and prioritized view of managed work efforts
- Support the rollout, configuration, effective use, and continuous improvement of Project and Portfolio Management tool (Planview PPM Pro)
- Support the development of processes to manage project prioritization for the enterprise
- Work with KCIT Customer Success Managers to share information, ensure project alignment with business priorities, capabilities, and resources, and elicit feedback for continuous improvement
- Support the application and continuous improvement of KCIT's Project Management Delivery Framework
- Ensure that IT project managers deliver all projects and managed efforts in alignment with KCIT's Project Management Delivery Framework in order to meet governance obligations and maintain focus on delivering successful project outcomes transparently and predictably for our business partners
- Support the optimization of project planning, vendor management, resource engagement, project risk identification and control, decisions and issue resolution
- Support raising the maturity level of the Project Management organization by mentoring, guiding, and driving continuous improvement
- Support an environment of collaboration, successful delivery and continuous improvement
- Act as point of escalation and clear impediments for project/program teams
- Recruit and onboard new PMO team members
- Supervise, mentor, and develop project managers
- Determine, track, and report individual and unit performance goals
Experience, Qualifications, Knowledge, Skills:
5 or more years managing IT Program/Project Managers as direct reports
7 or more years as an IT Project/Program Manager (or equivalent experience) demonstrating experience leading IT-related projects
Advanced knowledge of project management principles and techniques
Experience leveraging multiple project and program delivery methodologies and frameworks, including waterfall, Agile/Scrum, and hybrid
Experience leading vendor sourcing, negotiation, and contracting activities (including competitive procurements), managing vendor performance, and controlling contracted deliverable quality and formal acceptance processes during an IT project
Demonstrated ability to establish and maintain effective relationships with direct reports, senior leadership, business partners, and other stakeholders
Ability to develop and oversee implementation of work plans with competing project priorities, anticipating and adjusting for risks and issues
Ability to work collaboratively, maneuvering through complex situations effectively
Strong written and verbal communications skills
Demonstrated experience working with and/or leading cross-functional teams focused on excellence in customer service; engaging, educating and exciting staff with passion and commitment
Skilled people manager and coach with strong communication skills, able to listen to direct reports and help them to perform and grow
Ability to read situations quickly; resolving conflicts using facts and diplomacy
Desirable Qualifications:
Project Management Professional (PMP), Program Management Professional (PgMP) or Portfolio Management Professional (PfMP) certification
Scrum (CSM, CSPO, PSM) or other Agile certification
Change Management experience, expertise and/or certification
Lean Six Sigma certification (Green Belt or higher)
Prior experience in public sector/government IT organizations
Hybrid Work: The work associated with this position will be performed through a combination of onsite work and telecommuting. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. King County has a robust collection of tools and resources to support when working remotely.
Classification: IT Manager - Senior
Union: This position is represented by Teamsters 117 IT Managers & Supervisors
Work Schedule: The normal work week for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is FLSA Exempt and is not eligible for overtime pay.
Applicants must complete the online application to include:
- Employment history (or more to include all relevant experience).
- A resume including all relevant experience.
- A cover letter detailing how you are an excellent fit for this position.
If you are interested in pursuing this position and supporting King County's vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position.
King County's Vision, Mission, and ACTIVATE Values unite us.
King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust.
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation