Part-Time Night Auditor - Hampton Inn Bloomington

Night Auditor

At TBC Hotels, we create environments that change lives in small ways and large, one good experience at a timeand that starts behind the scenes.

Currently, the Hampton Inn Bloomington is seeking a Part-Time Night Auditor who will be a critical member of the hotel's front office team. This role is responsible for ensuring the accuracy of financial transactions, reconciling accounts, and providing exceptional guest service during the overnight shift. They play a pivotal role in ensuring the smooth operation of the hotel during nighttime hours.

Just off I-69 and a short walk from Memorial Stadium, our hotel puts you in the heart of Hoosier country. A favorite among IU fans, it's the perfect place to stay when cheering on Indiana University in Bloomington. Come join the team!

Requirements

• Performs nightly audit procedures to verify the accuracy of guest accounts, room revenue, and other financial transactions.
• Balances and reconciles room revenue, cash, credit card transactions, and other forms of payment.
• Generates daily financial reports and distributes them to management for review.
• Provides excellent customer service to guests during the overnight shift, addressing inquiries, requests, and check-ins / check-outs as needed.
• Assists guests with late check-ins or early departures, ensuring a seamless experience.
• Monitors and manages the front desk area, ensuring security and safety protocols are followed.
• Handles guest emergencies, security incidents, and other nighttime situations professionally and efficiently.
• Performs data entry and accurately input guest information into the property management system.
• Maintains records of guest accounts, reservations, and financial transactions.
• Assists in preparing reports for management, including occupancy rates and revenue summaries.
• Coordinates with other hotel departments, such as housekeeping and maintenance, to address any guest requests or operational issues that arise during the night.
• Addresses and resolves discrepancies, billing issues, and other concerns that may arise during the audit process.
• Handles guest complaints or issues with professionalism and a focus on guest satisfaction.
• Monitors security cameras and perform regular property walks to ensure the safety and security of guests, employees, and the premises.

Required Skills / Abilities

Education and Experience

Why Join Us?

Over the past 40 years, TBC Hotels has owned, developed, and operated more than 30 hotels throughout the United States. TBC Hotels has a long history of building lasting and meaningful relationships with associates, guests, partners, and the community.

Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels, capitalizing on opportunities, and being intentional about our actions are critical to who TBC Hotels is and how we operate.

At TBC Hotels, we don't just work togetherwe go the distance for one another and for our guests. If you're ready to take ownership of your role, make an impact, and be part of a team that truly cares, we want to hear from you.

RELATIONSHIPS, INTEGRITY, LEGACY, ENTREPRENEURIAL SPIRIT, HOSPITALITY

Apply today and let's get the job done, together.