Company Description
At TA Services, we don't just move freight - we move business forward. Since 1986, we've been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.
What sets us apart? Our people! At TA, culture isn't an afterthought - it's a competitive advantage. We're intentional about building a workplace where you're supported, challenged, and equipped to grow. From day one, you'll get the tools, training, and trust to unlock your full potential.
We believe when the right people live the right values, there's no limit to what we can achieve. If you're driven, collaborative, and ready to win, you'll fit right in.
Here's what drives us :
- People First - We lead with care, connection, and respect.
- Service - Our customers, carrier partners, and team members deserve nothing less than excellence.
- Safety - Built into every move we make.
- Results - High standards. Real outcomes.
- Innovation - We push boundaries and never settle.
Sound like the kind of team you want to be part of? Let's take a closer look at the role
Job Description
Full-time position / Standard business hours (Mon-Fri, 8am-5pm)
Flexibility and occasional on-call availability required due to the 24 / 7 nature of logistics.Key Responsibilities
Serve as the primary point of contact for customers. Build, maintain, and grow strong relationships by delivering exceptional service and proactively addressing concerns.Manage customer freight from booking to delivery. Ensure accurate data entry in TMS and monitor load status to ensure timely updates and resolution of any issues.Prepare customer quotes, negotiate competitive rates, and manage bids on spot boards to maintain profitability and service standards.Identify opportunities to grow revenue, margin, and load volume within existing accounts while supporting new business development and onboarding efforts.Collaborate with internal teams to resolve shipping delays, carrier issues, or customer complaints. Monitor KPIs and adjust strategies for continuous improvement.Qualifications
Education
College degree in Business, Logistics, Supply Chain, or related field is beneficial but not requireExperience
2+ years in a similar account management or logistics role recommendedPrevious experience in logistics, freight brokerage, or customer service preferredProficiency in logistics platforms such as McLeod, MercuryGate, E2openFamiliarity with Transportation Management Systems (TMS) and supply chain operationsProficient with Microsoft Office, Excel, and Power BIPersonality Traits
Strong communication skills, both written and verbal\Analytical and problem-solving mindsetAbility to manage multiple tasks in a fast-paced environmentDetail-oriented and results-drivenCollaborative team player with a flexible attitudeWork Environment
Office setting with a fast-paced, high-activity environmentOccasional travel for customer site visits or strategic meetingsStandard 40-hour workweek with potential for extended hours during peak timeAdditional Information
Pay / Benefits / Perks
Salary 55K-65KOpportunities for advancement within a growing logistics organizationAccrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.Medical, Dental, Vision, Life Insurance, DisabilityOther benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance ProgramAll your information will be kept confidential according to EEO guidelines.