IBS Manager
Manages a company owned Integrated Business Solutions (IBS) location or locations. Meet customer expectations of providing timely service and value. Sets high performance standards, and uses Company - training resources to ensure the efforts and accomplishments of employees are recognized. Assumes responsibility for inventory protection, asset management and operational issues, ensures overall cleanliness of the store, stock room and outside areas. Fully supports and implements all NAPA IBS programs. Fosters a positive relationship between the customer and staff through meetings and open discussions.
Position Performance Measures :
- Customer Satisfaction
- Inventory Management / ROI
- Utilization of available tools for tracking value added items for the customer
- Maintain and develop local non-NAPA vendor relationships
Responsibilities :
Responsible for covering vacations and call outs throughout the LA District including Riverside CountyHelp with special projects including inventory and procedure rolloutsMeets with the customer on a daily, weekly, monthly and year to date basis to identify needs, problems / concerns and to address them both quickly and effectivelyDevelop good customer relations and maintain a high level of service to the customerRespond timely to customer sales and service questionsUnderstand, interpret and comply with all contract requirements and ensures the operation is meeting customer expectationsGreets customer / technician, demonstrates product knowledge, and quickly understands customer / technicians needsMaintains customer satisfaction by serving customer, securing right part, and resolving issuesUnderstands customer / technicians specific needs and requirementsMaintains inventory and ensures parts stocked in correct locationMaintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security / loss prevention controls, and understanding customers pricing matrixSources all parts needs for customers by utilizing various approved IBS vendorsUses non-company approved line codes appropriatelyUnderstands and maintains the buy-out PO processMaintains all special order information in the Hub systemUnderstands, and has the ability to input information in, the customers fleet management softwareCommunicates to customer the status of all pending ordersUnderstands our service level agreements with our IBS customerParticipates in training as needed and requiredPerforms all other associated tasks as assigned by managementFollows all IBS policies and proceduresCompletes all available IBS operations training provided by companyOperational Excellence :
Ensure proper processes and procedures are utilized to minimize inventory shrinkageEnsure merchandise is received in a timely and accurate manner as well as put away in the stockroom in an appropriate mannerCreate a safe work environment, ensuring required hazmat training is completed timelyUnderstand and comply with NAPA and customer company policiesResponsible for inventory to be bar coded and placed in appropriate bin locationsResponsible for returning non-NAPA excess inventoryWork closely with the NAPA District office (District Manager and / or Area Manager) to ensure procurement card controls are in place and enforcedEqual employment opportunity, including veterans and individuals with disabilities.
