Operations Specialist

Job Description

Job Description

We are seeking an experienced Operations Specialist to join our team in Atlanta, Georgia. This is a contract-to-permanent position offering the opportunity to contribute to customer-facing processes, data management, and compliance tasks. The ideal candidate will thrive in a hybrid work environment and demonstrate expertise in operational tools and systems.

Responsibilities :

• Engage with customers to address inquiries and ensure satisfaction while maintaining a detail-oriented demeanor.
• Perform accurate and efficient data entry to support operational processes.
• Collaborate with compliance teams to ensure adherence to regulatory standards.
• Utilize tools such as Excel, Word, HubSpot, and Canva for reporting, documentation, and creative tasks.
• Conduct data cleanup to maintain organized and reliable databases.
• Assist with invoice processing and reporting to senior leadership.
• Support operational management with administrative tasks and coordination efforts.
• Monitor and analyze operational metrics to identify areas for improvement.
• Work in a hybrid schedule, with onsite presence on Wednesdays and Thursdays as needed.
• Provide critical analysis and insights to enhance overall operational efficiency.
• Proven experience in customer-facing roles, demonstrating strong communication skills.
• Proficiency in Microsoft Excel, Word, and HubSpot, with the ability to learn new software quickly.
• Familiarity with compliance processes and regulatory requirements.
• Strong organizational skills and attention to detail for data entry and cleanup tasks.
• Knowledge of Canva for creating visual content is a plus.
• Experience working in hybrid work environments and adapting to flexible schedules.
• Ability to analyze operational metrics and provide actionable insights.
• Background in call center metrics, consumer banking, or lending industries is preferred.