Senior Epic Analyst - Grand Central / Prelude / Real-Time Eligibility

Overview

Position / Department Summary : The Senior Epic Analyst - Grand Central / Prelude / Real-Time Eligibility provides advanced expertise in the design, build, implementation, testing, and support of the Epic Grand Central, Prelude, and RTE modules. This senior-level role partners closely with operational leaders, end users, and IT teams to ensure system functionality supports complex clinical and administrative workflows, operational efficiency, and strategic objectives. The Senior Analyst serves as a subject matter expert, providing guidance, mentorship, and technical leadership to both peers and cross-functional teams, while acting as a primary liaison between end users and Epic technical resources.

Responsibilities

• Leads the design, configuration, testing, and support of Epic Grand Central, Prelude, and RTE modules, ensuring alignment with BCH operational goals.
• Provides strategic recommendations to optimize Epic workflows and system functionality for complex business processes.
• Partners with senior operational stakeholders to analyze, document, and translate advanced business requirements into system solutions.
• Serves as a mentor and resource for junior analysts, providing guidance on configuration, troubleshooting, and best practices.
• Oversees system changes, upgrades, and enhancements, ensuring adherence to BCH change management standards and Epic governance policies.
• Leads troubleshooting efforts for high-impact application or integration issues, coordinating cross-functional teams to ensure timely resolution.
• Develops and maintains advanced documentation, including system architecture, workflows, training materials, and operational guides.
• Collaborates with the training team and operational leaders to ensure smooth adoption of system changes and optimization initiatives.
• Provides tier-two and tier-three support as needed, serving as a key escalation point for complex Epic issues.
• Participates in 24 / 7 on-call rotation, system maintenance, and critical incident management activities.
• Drives continuous improvement, standardization, and strategic initiatives across Epic modules and BCH departments.

Minimum Qualifications

Certifications

Preferred Qualifications

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