Customer Support Specialist

A company is looking for a Customer Support Specialist to manage inbound customer requests for technical support and services.

Key Responsibilities

Resolve inbound Customer Support questions in a timely and accurate manner via phone and email

Identify customer needs and assist them in leveraging specific features of the platform

Analyze and report product challenges and enhancements to the Product Team

Required Qualifications

Bachelor's degree or equivalent experience required

Experience using a CRM (Salesforce) is preferred

Ability to operate in a fast-paced and evolving start-up environment