Bilingual Call Center Rep
Job Description
Job Description
Bilingual Customer Service Rep, 77079
$18.00
Temp to Hire
Position is NOT Remote
Job Summary :
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong commitment to providing exceptional service to our valued customers.
Responsibilities
Act as the main point of contact for customer inquiries, concerns, and complaints via various channels (phone, email, chat, social media, etc.).
Process and prepare mail and packages for shipping, including labeling, packaging, and arranging courier or postal services.
Provide accurate and efficient assistance to customers by identifying their needs and resolving their issues promptly and professionally.
Listen attentively to customer inquiries and provide appropriate solutions or alternatives within company guidelines and policies.
Escalate complex issues to the appropriate departments or supervisors for further resolution and follow-up.
Assist customers with placing orders, tracking shipments, processing returns, and other order-related tasks.
Provide product recommendations, troubleshooting assistance, and general product information to customers as needed.
Collaborate with cross-functional teams such as sales and operations to ensure a seamless customer experience and resolution of customer issues.
Handle irate or upset customers in a calm and professional manner, aiming to de-escalate situations and provide effective solutions.
Make courtesy outbound calls to customers and record any feedback provided.
Qualifications
Bilingual English / Spanish Is required
Previous Utilities experience in customer service.
Excellent verbal and written communication skills, with a friendly and professional phone and email etiquette.
Strong active listening and problem-solving abilities.
Patience and empathy when dealing with customers, including challenging or upset individuals.
Strong time management and organizational skills, with the ability to prioritize tasks effectively.
Ability to adapt to changing processes, procedures, and technology.
High school diploma or equivalent; some college education is a plus.
Bilingual Call Center Representative
Work with a fun group of professionals in a highly computerized office setting as a Call Center Representative. This position answers incoming calls to set sales appointments and referrals to other services. Candidate MUST be bilingual in English/Spanish. ...
Remote Call Center Rep
Ultimate Staffing is seeking Remote Call Center Reps that can start ASAP!. Position: Inbound Customer Support Rep. Handle 60+ inbound calls per day on average. ...
Manufacturing Call Center Rep
About the job Manufacturing Call Center Rep. Manufacturing Call Center Rep needs 2+ years experience. Manufacturing Call Center Rep requires:. Manufacturing Call Center Rep duties:. ...
Bilingual Customer Service/Call Center Representative
Bilingual Customer Service/Call Center Representative. Bilingual Customer Service/Call Center Representative. Bilingual Customer Service/Call Center Representative Responsibilities:. Bilingual Customer Service/Call Center Representative Skills and Abilities:. ...
Lead Patient Access Rep - Bilingual Preferred - MLK Health Center
Takes responsibility for shift/staff in absence of department manager.Acts as lead contact for staff in answering questions, resolving account concerns/problems, and patient complaints/issues, etc.Assists in the training of new employees.Responsible to consistently and accurately validate patient de...
BILINGUAL Inbound Call Center Representative - Houston, TX
If you have a love for finding a solution and being the hero who saves the day, the Houston Contact Center has an opportunity for you!. Differential pay for bilingual, Spanish speaking candidates). Contact Center – Flexible Scheduling, including. Customer Service Representative Responsibilities:. ...
Call Center Support Rep
Our CDK CALL CENTER, the premier leader in automotive marketing and customer service is looking for all levels of. Customer Service Representatives. Starting rate is dependent on previous experience (bilingual a plus but not a must). The ability to focus in a fast-paced environment while handling ca...
Call Center Service Rep
Act as customer service interface to internal employees and external customers and perform all service-related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures). Use of Data Works system for sales orders, shipments, field service contacts, RMAs, warranty...
Bilingual/Non-Bilingual Call Center Representative ($24.50/$23.50)
Bilingual in Spanish and English for the Bilingual Call Center Representative position only. As a Call Center Representative, you will play an essential role in responsive service to our customers by answering in-bound calls, offering support, and finding resolution to their inquiries. Answer inboun...
HRA-HOU-Bilingual Call Center Representative
Bilingual Call Center Representative . Receives incoming calls and schedules for a multi-locations practice. Triage patient calls to determine path to action regarding scheduling needs. Partners with team members throughout the practice to triage patient calls. ...