Bilingual Call Center Rep
Job Description
Job Description
Bilingual Customer Service Rep, 77079
$18.00
Temp to Hire
Position is NOT Remote
Job Summary :
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong commitment to providing exceptional service to our valued customers.
Responsibilities
Act as the main point of contact for customer inquiries, concerns, and complaints via various channels (phone, email, chat, social media, etc.).
Process and prepare mail and packages for shipping, including labeling, packaging, and arranging courier or postal services.
Provide accurate and efficient assistance to customers by identifying their needs and resolving their issues promptly and professionally.
Listen attentively to customer inquiries and provide appropriate solutions or alternatives within company guidelines and policies.
Escalate complex issues to the appropriate departments or supervisors for further resolution and follow-up.
Assist customers with placing orders, tracking shipments, processing returns, and other order-related tasks.
Provide product recommendations, troubleshooting assistance, and general product information to customers as needed.
Collaborate with cross-functional teams such as sales and operations to ensure a seamless customer experience and resolution of customer issues.
Handle irate or upset customers in a calm and professional manner, aiming to de-escalate situations and provide effective solutions.
Make courtesy outbound calls to customers and record any feedback provided.
Qualifications
Bilingual English / Spanish Is required
Previous Utilities experience in customer service.
Excellent verbal and written communication skills, with a friendly and professional phone and email etiquette.
Strong active listening and problem-solving abilities.
Patience and empathy when dealing with customers, including challenging or upset individuals.
Strong time management and organizational skills, with the ability to prioritize tasks effectively.
Ability to adapt to changing processes, procedures, and technology.
High school diploma or equivalent; some college education is a plus.
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