Automation Analyst I

Computer Operations

• Create, develop, and integrate new processes and instructions for installed Robotic Process Automation (RPA).
• Identify opportunities for enterprise workflow automation and process improvements.
• Maintain service log of information on all workflow errors.
• Ensure scheduled workflow jobs are processing timely and accurately.
• Develop and maintain current department instruction and check-off sheets to ensure daily and monthly functions are completed timely and accurately.
• Post business reports in a timely and accurate manner.
• Respond to high priority phone and e-mail requests for document assistance.
• Supply technical support for issues relating to enterprise workflow and RPA systems.
• Provide exceptional service to all Members, volunteers, team members, and service providers.
• Uphold established department service standards.
• Contact vendors to schedule support and maintenance work on systems software.
• Review all creations, deletions, and modifications of existing and new users daily for automation systems.
• Setup and maintain user security for workflow and RPA platforms.
• Ensure proper encryption of all data being sent from and received by Redwood Group staff to outside vendors.

Other Functions

• Maintain technical proficiencies to support current and planned hardware and software computing needs.

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