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10481 – Sr. Desktop Systems Specialist

10481 – Sr. Desktop Systems Specialist

Hyundai Autoever AmericaAnn Arbor, MI, US
4 days ago
Job type
  • Full-time
  • Quick Apply
Job description

10481 – Sr.

Desktop Systems Specialist Location :

  • Ann Arbor, MI – 5-days Onsite Company Overview   Hyundai AutoEver  is pioneering the future of mobility by integrating cloud-based service infrastructure with advanced core vehicle software technologies.
  • In a rapidly evolving automotive OS landscape, we are setting global standards and driving innovation across the mobility ecosystem.
  • As a global leader in next-generation automotive software, Hyundai AutoEver enhances development efficiency and expands data services through Mobilgene—a comprehensive platform that integrates Hyundai Motor Group’s software capabilities.
  • This enables flexible connectivity between hardware and software, empowering a smarter, more agile mobility experience.
  • We are at the forefront of the infotainment industry, a cornerstone of future vehicle growth.
  • Our expertise spans digital maps, navigation software, and autonomous driving HD maps, built on decades of experience in GIS technology.
  • Through global location-based content and integrated OTA (Over-the-Air) services, we deliver transformative mobility experiences and redefine the way users interact with their vehicles.
  • As the convergence of industry and ICT accelerates, Hyundai AutoEver is reshaping the mobility paradigm.

We are evolving into a hyper-connected ICT company, bridging industry and everyday life through :

  • Smart Mobility  powered by our Mobility-as-a-Service (MaaS) platform, Smart Factory  solutions that intelligently optimize vehicle production lines, And  Smart City  platforms that integrate ICT across homes, buildings, safety systems, and energy networks.
  • Together, these innovations position Hyundai AutoEver as a catalyst for a connected, intelligent, and sustainable mobility future.
  • What You Will Be Doing As a Sr.
  • Desktop Systems Specialist, you will Support HAEA’s customers, stakeholders, partners, staff and overall business strategy through the servicing and management of its  technological resources.
  • You will develop and lead in Image creation, deployment, and scripting, good knowledge in GPO, develop, recommend, and implement system upgrades and improvements for use by operations teams.
  • The incumbent will also work with other team members to design and build environments to proper standards with associated documentation and processes, while also serving as a level of escalation by assisting Operations team(s) who support the environments.
  • Technology Planning & Engineering :

  • Develop technical roadmaps, manage SCCM for deployments and patching, engineer GPOs for device control, maintain VDI environments, and lead OS image creation and compatibility testing.
  • OS & Application Strategy :

  • Research and align OS / browser roadmaps with application dependencies, ensure hardware compatibility, and participate in standard device selection processes.
  • Service Coordination :

  • Collaborate with business units to deliver solutions, improve desktop support operations, implement ITIL-based service models, monitor SLA compliance, and manage hardware / software inventory.
  • Vendor Management :

  • Provide technical oversight, enforce standards and best practices, maintain procedural documentation, and resolve escalated technical issues with vendors.
  • Continuous Improvement & Reporting :

  • Analyze ITSM ticket trends, generate device reports for research, and drive ongoing service enhancements through regular communication and data analysis.
  • Basic Qualifications   Education & Experience :

  • Bachelor’s degree in an IT-related field or equivalent experience, with over 7 years supporting enterprise environments of 1,000+ users.
  • Technical Expertise :

  • Proficient in end-user device management using Microsoft SCCM and Group Policy Objects (GPO), including patch deployment and report generation.
  • Communication & Service Skills :

  • Strong customer service orientation with excellent communication skills, ensuring effective support and collaboration across teams.
  • Certifications CompTIA A+ required Microsoft Certified Professional required ITIL Foundation Certification preferred Base Salary Range - $83,940 - $120,032 In addition to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical / dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment Team Culture :

  • Our team thrives on collaboration, innovation, and continuous learning.
  • We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving.
  • We value :

  • Passion for Technology :  We are enthusiastic about emerging technologies and their potential to transform the automotive industry.  Agility :  We work in an agile environment, adapting quickly to changes and continuously improving our processes.  Teamwork :  We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.  Growth :  We prioritize personal and professional growth, offering opportunities for learning and development.  Inclusivity :  We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.  Powered by JazzHR
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    Desktop Specialist • Ann Arbor, MI, US

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