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Database manager • ann arbor mi
- Promoted
Guest Service Agent
Larkspur Landing Ann ArborAnn Arbor, MI, United StatesOphthalmologists (All Grades : CA / RP / AC / C / SC) – Public Healthcare | Singapore
Omnicruit USSingapore, Michigan, Singapore- Promoted
Paid Product Tester
Product Review JobsMOHAWK, MI, United StatesField Sales Representative – Door-to-Door, Remote, Unlimited Income
Horizon Payments LLCSalem township, Michigan- Promoted
Work From Home Product Tester – $25-$45 / hr – No Experience Needed
OCPANorthfield, Michigan, us- Promoted
Support Staff
The Dixboro ProjectAnn Arbor, MI, US- Promoted
Merchandise Associate - TJ Maxx $16-$35 / hr
TJ MaxxYpsilanti, MI, United States- Promoted
Remote Part time / Full time Insurance Leadership Development Specialist
Inspire U AgencyAnn Arbor, MI, United States- Promoted
APARTMENT LEASING AGENT (PART-TIME)
Campus ApartmentsAnn Arbor, MI, United States- Promoted
FT BILLING REPRESENTATIVE - WORK FROM HOME
UnitedHealthcareYpsilanti, MI, United States- Promoted
Become a Surrogate Mom : Help Create Families & Earn up to $115,000!
Giving Tree SurrogacyAnn Arbor, MI, United StatesGuest Service Agent
Larkspur Landing Ann ArborAnn Arbor, MI, United States- Full-time
Overview
Opportunity : Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel / brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
HHM Hotels Benefits and Perks
Work Environment and Context
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.