CONSULTANT

Excellent IP networking fundamentals and extensive experience in the application of IP protocols. In-depth knowledge of OSPF, EIGRP and BGP with experience administering these protocols in large, distributed network.

Manage and Troubleshoot complex enterprise routing with BGP, OSPF and QoS Manage and Troubleshoot switch network configured with MST, RPVST, Ether-channel, Dot1Q Trunking, Pruning etc.

Handle and Troubleshoot DC setup with VPN (DMVPN, L2L and AnyConnect) tunnels configured on Cisco Routers and ASA boxes Handle and troubleshoot Cisco NEXUS switches (5000, 7000, 6000, 9000 series) configured with VDC, VPC, FEX, OTV In-depth knowledge of and experience with Cisco 29xx, 36xx, 37xx, 38xx, 43xx, 65xx, ASR 1000 & 4000 ISR Gen series platforms Enterprise WLAN infrastructure such as Access Points from Cisco, Aruba, Juniper etc.

also the management platform WLAN Controllers. Good working understanding of cradle point 4G / 5G WAN routers and management of Out o Band usage would come handy.

Excellent network analysis fundamentals and robust troubleshooting skills. Deep understanding of TCP internals, especially across wide area networks.

Seven or more years of experience in a similar environment. Good communication and documentation skills. Candidates should also have had significant past experience with and expertise in many of the following protocols and technologies : 802.

3, 802.1d VLANs / STP, IPv4, TCP, BGP, OSPF, HSRP / GLBP, TACACS, DNS, DHCP, HTTP, Provide specialized hardware / software / network problem diagnosis / resolution for customer s Network.

Provide support to Network hardware / software / configuration as assigned by Level2 Network team Timely closure of Problem Incidents Escalation point for Level 2 engineers (1.

To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.

To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.

5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.