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Customer Service Representative

Customer Service Representative

National RampValley Cottage, NY, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Thank you for your interest in joining the National Ramp team!

National Ramp is a market leader, innovator, and disruptor providing newfound freedom to elderly and disabled human beings with the greatest range of accessibility ramps in the industry.

Our family has been in the access business for over 30 years, and the foundation of our growth and any success we’ve had is our Core Value to care about people.

National Ramp dealers have installed hundreds of thousands of ramps across North America, and it is truly rewarding to make a real and meaningful change in so many lives.

We believe that making great ramps is only a part of our work.

The greatest work we do is giving fellow humans their freedom back.

When someone is literally trapped inside their home or stuck in a hospital, and we can provide a means for them to regain their Freedom Now – that is what brings us true joy and purpose.

At National Ramp, we work hard, we are accountable, and we are results-driven.

We recognize that these attributes may not be valued by everyone, and that’s OK!

Our Core Values are :

  • We WOW – We go the Extra Mile.
  • We exceed expectations.
  • We work hard and have fun.
  • We are obsessed with our customers, we love our business, and we love what we do.
  • We are “World Class” in everything we do.
  • We NOW – We GSD (Get Stuff Done) and we get it done fast.
  • Freedom NOW.
  • We are urgent, driven, energetic, and fast-paced.
  • We believe in “production, then perfection”.
  • We Own It – We are accountable.
  • No excuses, no jerks.
  • We take responsibility for our actions, our job, our life, and our world by seeing things through to completion.
  • We are nice, but we are driven for results.
  • We Innovate and disrupt.
  • We are growth-minded, for us and for our customers.
  • We never stop learning.
  • We adapt quickly and thrive on new challenges.
  • We constantly seek ways to disrupt the status quo and improve.
  • We Care .
  • We care about people.
  • About each other, about our customers, about our customers’ customers, about our families, and about the world.
  • We are invested in National Ramp and behave like it’s our own business to help everyone win.
  • We stay safe to ensure everyone goes home the way they came, every day.

Overview :

  • Today, National Ramp is in search of a passionate and enthusiastic Customer Service Representative  that will bring their expertise to our team and help us grow to become the #1 Ramp Company in the World.
  • The Customer Service Representative  will serve as the face of National Ramp, answering inbound calls and emails to the Insurance Access / Veteran Access Teams.

    • Key Attributes We Admire :

  • Confidence and determination Ability to build rapport across diverse personality types Active listening skills to truly understand and address customer needs Persistence and creativity in problem-solving Your Key Responsibilities : Referral Management & Case Intake : Serve as the initial point of contact for incoming requests from customers and partner organizations.
  • Accurately gather and input all necessary information to initiate new cases within internal system (Epicore).
  • Assign appropriate resources and initiate the next steps in the installation process.

    • Installation Partner and Case Management Oversight :

  • Serve as the primary point of contact for ongoing communication with installation crews.
  • Coordinate closely with internal teams and external partners to streamline workflow, maintain acceptable turnaround times, and enhance customer experience.
  • Oversee and manage case flow from the VA, third-party administrators (TPAs) and Centers for Independent Living (CILs), ensuring timely follow-up, proper documentation, clear updates and communication on progress, and resolution in alignment with organizational goals.

    • Inventory Adjustments :

  • Adjust the Sales Order according to the notes in the folder Adjust the installer PO if required Create the packing slip and installer PO receipt Financial Workflow Management : Insure accurate invoicing and timely submission of payment from TPA’s and other customers.
  • Ensure timely and accurate installer compensation by verifying completed work, confirming documentation requirements, and coordinating payout schedules in accordance with company policies.

    • Skills and Qualifications :

  • Must be professional, friendly, and outgoing, with the ability to multi-task and diffuse any potential escalated customer service scenarios.  Must be an organized self-starter, capable of troubleshooting and communicating across teams.

    • While this position has a customer service focus, administrative skills are essential for success :

  • the right candidate will be detail orientated with the ability to complete tasks quickly and accurately, as well as be a team player, enjoying helping others complete tasks if / when needed.
  • Requires utilization of various systems including Epicor (ERP), Slack, Smartsheet, Zoom, and Microsoft Office.
  • Why Join National Ramp?
  • Our commitment to you goes beyond the usual.
  • You'll enjoy a competitive salary and a comprehensive benefits package after 30 days of employment.
  • This includes health, dental, and vision insurance, a matching 401(k), life and disability insurance, and a wealth of other resources to support your personal and professional life.
  • With 4 weeks of Paid Time Off and additional days for statutory holidays, we ensure you have the time to recharge and enjoy life.
  • More than that, we offer a work environment where you're encouraged to excel and innovate.
  • At National Ramp, your work is more than a job – it's a passion fueled by a community that values your contributions and celebrates your achievements.
  • Join us in our mission to create accessible spaces for everyone.
  • At National Ramp, your work changes lives, including your own.

    • Location :

  • Valley Cottage, NY (Hybrid) work onsite 4 days a week, 1 day remote.

    • Salary :

  • The salary range for this position, based in Valley Cottage, NY, is $60,000-$70,000 per year, plus bonus opportunities.
  • The final salary will be based on the candidate's qualifications and experience.
  • Ready to Make a Difference?

    • Apply Now!   Powered by JazzHR

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    Customer Service Representative • Valley Cottage, NY, US

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