Customer Service Representative

Customer Service Representative Needed For Leading Medical Device Manufacturer

This Jobot Job is hosted by : Kevin Finlay

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Salary : $50,000 - $60,000 per year

A bit about us :

My client is a leading medical device manufacturer and is in the market to add a Customer Service Rep to their team. This position is the primary customer facing role and focus point for repeat production orders. This will involve soliciting orders based on customer purchase history as well as processing unsolicited orders.

Why join us?

Compensation Up To $60,000 Per Year

• Excellent Benefits
• 401K Program
• Growth Opportunities

Job Details

Responsibilities :

Captures customer’s non-standard requirements and communicate to Operations as well as communicate updates from Operations to customer as required

Responsible for all order entry as well as order confirmation

Monitors and addresses order status / delivery date inquiries

Assists in maintaining open order reporting to customers

Provides tracking information as needed

Obtains and enters customer rolling forecast demand

Directs general e-mail and phone inquiries to appropriate function

Utilizes provided tools to analyze customer order patterns and proactively solicit orders

Follows up with “quiet” customers to determine their needs

Follows up with “non-forecast customers” to identify likely upcoming needs

Performs the job while adhering to all company policies and procedures

Performs other related duties as necessary or assigned

Execute departmental work plans in conformance with company policies, procedures, regulations, best practices, management objectives, priorities, and financial impact on the business.

Liaise with customers, suppliers, and third parties as necessary, including monitoring work progress.

Attend and participate in applicable meetings and reports on key metrics.

Required Knowledge and Experience

Education / Certification / Licensing :

Experience with ERP systems

Familiarity with planning / Scheduling

Highly organized and has very effective time management skills

Highly customer-focused and detail-oriented

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