Grooming Salon Manager

JOB DESCRIPTION

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

Job Summary : As a Petco Grooming Salon Leader, you will be responsible for leading and managing the grooming salon operations to provide exceptional grooming services for our beloved pets. Your primary objective will be to ensure a high level of customer satisfaction, promote a positive work environment, and drive salon performance. You will oversee a team of professional groomers and support staff, ensuring they deliver excellent grooming services while maintaining the salon's cleanliness and safety standards. This role requires strong leadership, exceptional customer service skills, and a passion for animals.

Your Petco Grooming Career :

Competitive base pay, plus incentive

Medical, dental, vision and more

401k and more

Paid Time Off

Petco Discounts

All the supplies & equipment you need, including, clippers, blades, shears, shampoo, sprays, tools, etc.

State of the art equipment, including bathing system, kennels, tables, and dryers

Career development and growth opportunities, such as a Grooming Mentor and Grooming Instructor

Responsibilities :

1. Salon Operations Management :

Oversee day-to-day operations of the grooming salon, ensuring smooth and efficient workflows.

Coordinate grooming appointments, manage scheduling, and optimize grooming capacity.

Ensure compliance with company policies, procedures, and safety guidelines.

Monitor and manage salon inventory, including grooming supplies

2. Team Leadership and Development :

Recruit, hire, train, and supervise a team of groomers and support staff.

Provide ongoing coaching, feedback, and performance evaluations to salon team members.

Foster a positive and collaborative work environment that encourages teamwork and professional growth.

Conduct regular training sessions to enhance grooming skills and stay up to date with industry trends.

3. Customer Service and Relationship Building :

Provide exceptional customer service by addressing client inquiries, concerns, and requests.

Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.

Proactively resolve any customer issues or complaints related to grooming services.

Utilize customer feedback to improve salon operations and enhance the overall customer experience.

4. Quality Assurance and Safety Standards :

Ensure grooming services adhere to Petco's quality and safety standards.

Perform quality checks to maintain grooming excellence and consistency.

Stay updated on industry grooming techniques, trends, and best practices.

Maintain cleanliness and organization of the salon, ensuring a safe and comfortable environment for pets and staff.

5. Performance Tracking and Reporting :

Monitor salon performance metrics, including revenue, grooming appointments, and customer satisfaction.

Analyze data and generate reports to identify areas of improvement and develop action plans.

Collaborate with the store management team to meet sales targets and salon objectives.

Implement strategies to drive salon growth, increase customer base, and enhance profitability.

Requirements :

Previous experience in pet grooming, salon management, or a related field.

Proven leadership skills with the ability to motivate and develop a team.

Excellent customer service and interpersonal skills.

Strong organizational and time management abilities.

Knowledge of grooming techniques, breed standards, and pet care products.

Ability to handle and groom pets of all sizes and temperaments.

Proficiency in computer systems and salon management software.

Flexibility to work evenings, weekends, and holidays as required.

If you are passionate about pets, have a strong background in grooming, and possess exceptional leadership skills, we invite you to join our team as a Petco Grooming Salon Leader. Help us create a safe and enjoyable grooming experience for our furry friends and their owners while driving salon success and customer satisfaction.