Retail Sales Associate - Novato

Pet Food Express is the best place to shop for pet supplies – and it’s all because of the passionate people who work here.

Our employees are sales-driven individuals who thrive on helping pet parents find the best products for their furry family members.

We don’t just sell products—we provide tailored solutions and trusted advice to create a memorable shopping experience.

If you have a knack for sales, an eagerness to learn about pet products, and a commitment to gold-star customer service, we’d love to hear from you!  Our Sales Consultants are the heart of our business.

You’ll proactively engage with customers and recommend products that meet their needs.

From highlighting products to working the cash register and stocking shelves, you’ll ensure every customer has an enjoyable, friendly, and informative shopping experience.  Responsibilities :

• On an average day, Sales Consultants :    Engage & Sell Proactively approach and engage with our two-legged and four-legged customers.  Ask questions to understand customer needs and build lasting relationships.   Use the Pet Food Express Whole Life Approach to provide tailored recommendations that help customers live their best possible lives with their pets.  Learn & Educate Participate in daily training and continuous educational programs to enhance your product knowledge and sales skills.  Stay up-to-date about new products, promotions, and the pet community.  Educate customers on product benefits and help them find solutions for their pets' unique needs.  Operate & Maintain Consistently show up on time, maintaining reliable attendance to ensure smooth operations and strong team collaboration.  Operate the cash register efficiently and provide a friendly checkout experience.  Unload shipments and stock the store – this includes lots of heavy lifting.

Successful candidates will be prepared for and embrace the physical requirements of the job.  Clean and maintain the store by participating regularly in tasks such as sweeping, mopping, and cleaning pet messes as needed.  Support overall store operations by performing additional duties as assigned, including tasks not necessarily covered by this listing.  Qualifications :

If you’re unsure about whether you meet our qualifications, just apply.  Previous retail experience and pet experience is preferred.  A passion for pets and a desire to help pet parents find the best solutions.   A sales-driven attitude with desire to exceed goals.   A warm and welcoming personality with strong customer service mindset.   Eagerness to learn and to participate in daily educational activities.  Dependable and reliable with strong attendance and punctuality.  Ability to work a flexible schedule to meet the needs of the business, including weekends, evenings, and holidays.  Must be able to lift, move and carry up to 35 pounds while using the appropriate lifting techniques and following all safety rules.  Ability to climb and balance using a ladder and / or step stool.  Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.  PFE Perks :

Investment in your pet and product knowledge, you'll never see pets the same way!  Generous in-store employee discount that extends to your family.  Benefits :

However you identify and whatever your background, please apply if this is a role that would make you excited to come to work every day.

For applicants in our San Francisco, or Los Angeles locations :