Job General ManagerInnVentures • Portland, OR, US
Job General Manager
InnVentures • Portland, OR, US
30+ days ago
Job type
- Full-time
Job descriptionInterview, hire, train, support, coach and mentor the department managers and their teams. Champion great service and empower your staff to take care of our guests. Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction. Apply problem solving skills to resolve guest and / or employee issues to their satisfaction. Monitor daily tasks to ensure that all standard operating procedures are followed. Assist with benefits administration, payroll and other human resources tasks including employee recognition and celebrations. Ensure that proper emergency procedures are communicated and followed, when necessary. Conduct property inspections to ensure the hotel is a clean, safe and secure environment. Plan for success and improvement with staff meetings, action plans and daily huddles. Strategize with Revenue Management to maximize revenues and grow market share. Prepare various financial reports for both management and owners. Responsible for leading the hotel's sales efforts, including the continuous development and implementation of effective sales strategies. Solicit, negotiate and book new business through proactive direct sales efforts. Build on existing relationships to maintain and grow our current customer and account base. Capture your client's vision and effectively convey their needs and requests within the hotel. Respond to all client inquiries, requests and concerns in a timely and professional manner. Develop rapport with key industry players in the community, including the local Convention & Visitor's Bureau. Meet or exceed weekly sales call goals to maintain your sales pipeline and monitor sales activity of the team to ensure they are focusing on the right business opportunities. Plan for success by participating in weekly sales meetings, recording and taking action on future traces for accounts, customers and events, writing action plans and by preparing the annual marketing plan. Assist with financial reporting and other information as requested by management and / or owners. Support the goals of the hotel through teamwork and collaboration with all departments. At least 5 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience Light work - Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.
General Manager
Apply your leadership skills and ability to inspire others to create memorable experiences! As a General Manager, you play a vital role in sustaining our shared values and culture at the DoubleTree Tigard, OR hotel. You will support, guide and mentor your hotel team and leading by example, you will champion them to provide personalized service for our guests resulting in great financial performance for our owners. You will additionally motivate your team and lead by example to uncover and close new business as the on-premise sales leader for the property. Your ability to connect with people in a meaningful way and your endless drive for meeting goals will both contribute to increased market share and positive financial results for the hotel.
We offer eligible employees a number of benefits to enhance their health and well-being :
- Group insurance, including medical, dental, vision and company-paid life insurance
- Paid time off
- Company-matched 401(k) plan
- Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
- Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
- Get paid daily
Responsibilities
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General Manager • Portland, OR, US
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