Information Technology Specialist 2 - Hourly

NY HELP No

Agency Information Technology Services, Office of

Title Information Technology Specialist 2 - Hourly - 10061

Occupational Category I.T. Engineering, Sciences

Salary Grade NS

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $32.06 to $32.06 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Schenectady

Street Address 500A Balltown Road, Bldg 3, FL 3

City Schenectady

State NY

Zip Code 12304

Duties Description Under the direction of a SG-23 -Information Technology Specialist 3, the Information Technology Specialist 2 (NS-Hourly) will serve a critical role in ensuring smooth operation of ITS supported MS Dynamics applications used by the New York State Office for People With Developmental Disabilities (OPWDD). Specifically, this position will provide L1 / L2 technical support for OPWDD’s Capacity Management and CHOICES applications which share a user base of approximately 3,000 OPWDD users and 9,000users working at OPWDD’s network of voluntary providers across New York State.Duties include, but are not limited to :

• Monitor, review, troubleshoot, and triage incoming incidents reported by end-users.
• Assist with password reset requests and resolve issues related to Microsoft Multi-Factor Authentication (MFA) used by OPWDD’s Microsoft Dynamics applications.
• Contribute to the development of knowledge base articles and training materials to empower end-users and reduce the volume of common support requests.
• Proactively collaborate with end-users and other ITS teams to ensure timely and effective resolution of system issues
• Assist with testing of new system functionality and / or other system changes on an as-needed basis.
• The ability to prioritize tasks and manage workload effectively will be critical to success in this role.

Minimum Qualifications Open Competitive : A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science. OR A bachelor's or higher-level degree in any field and one year of experience in information technology; OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology. OR Two years of professional experience in information technology. Promotion : Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14. Transfer : Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law. 55b / c Appointment : This position is eligible for 55b / c designation and candidates are encouraged to apply. Please note :

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.Some positions may require fingerprinting.Some positions may require up to 25% travel and / or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.to permanent non-competitive and the official probationary period will begin.Benefits of Working for NYS Generous benefits package, worth 65% of salary, including : Holiday & Paid Time Off

Some positions may require additional credentials or a background check to verify your identity.

Name ITS Human Resources

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street Empire State Plaza

Swan Street Building, Core 4, Floor 1

City Albany

State NY

Zip Code 12220

Notes on Applying To apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.