Marketing Technology Associate, CRM Deployment

Why Join Us?

Uber's CRM team is pioneering how tech and marketing combine to build personalized, intelligent customer journeys at scale. In this role, you’ll join a high‑performing, globally minded team that moves fast, thinks strategically, and delivers measurable business impact. We value curiosity, transparency, and experimentation—and we’re excited to bring in someone who shares that spirit and wants to help raise the bar.

About the Role

Join Uber’s North American CRM team and help shape how we connect with customers across our marketplace. As a Marketing Technology Associate, you will play a pivotal role in building and deploying communications to millions of Uber users—including Drivers, Riders, Couriers, Eaters, and Restaurants—via our owned digital channels. You’ll collaborate with marketers, product managers, engineers, and operations teams to ensure each message reaches the right audience with the right content at the right time. You’ll also help evolve the tools and systems that power Uber’s marketing automation at scale—including exciting new AI‑powered capabilities that are redefining how we engage customers globally. This is a high‑impact, hands‑on technical role ideal for someone who thrives at the intersection of data, tooling, and marketing execution.

What You’ll Do

• Participate in campaign briefs and kickoff sessions to define technical requirements and CRM architecture.
• Translate business needs into scalable solutions for one‑time and automated lifecycle communications.
• Build personalized, dynamic content using scripting languages including AMPscript, HTML, and Uber’s proprietary logic.
• Write and optimize SQL queries to manage audience targeting and retrieve data from internal systems and data warehouses.
• Conduct thorough QA and peer reviews to uphold quality standards and regulatory compliance.
• Track campaign timelines, blockers, approvals, and performance metrics—proactively keeping stakeholders informed.
• Build strong relationships across CRM, Product, Engineering, and cross‑functional marketing teams.
• Contribute to ongoing tooling improvements, reusable modules, and process automation within the CRM ecosystem.

Basic Qualifications

Preferred Qualifications

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