Primary Product Support Representative

Primary Product Support Representative

Position Overview : The ideal Customer Support candidate has 2+ years of experience and is someone who is flexible, customer-focused, pragmatic, and able to balance multiple tasks. Hours are full-time, Monday through Friday. Location : USA, Remote

Job Responsibilities :

• Provides technical support to customers via phone, chat, email, and other channels
• Educating teachers and administrators on how to use Lexia Learning products
• Create and update cases with customer inquiries via Salesforce
• Troubleshoot application and access issues for customers as needed
• Explaining reports and usage within Lexia Learning programs to customers
• Report defects and feature requests to development team

Responsibilities as part of the Customer Success Team :

Job Requirements :

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity / expression, sexual orientation, national origin, protected veteran status, or disability.