It support Jobs in San antonio tx

Requisition Number7934Employment Type : Regular

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,000 experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

The Support Administrator II, IT Operations provides support for customer requests via available IT Support contact channels. The Support Administrator II quickly assesses the users’ issues and provides first and second level support and documents information specific to the incident and its resolution, escalates unresolved issues expeditiously to the appropriate team and fulfills service requests.

RESPONSIBILITIES :

Tasks may include but are not limited to :

Helpdesk

• Provide Tier 1 IT support to Worldwide employees
• Follow processes and procedures set up within the IT Operations department
• Assist Worldwide employees to set-up their equipment and troubleshoot any issues
• Follow up on incidents and user requests to closure within SLA timeframes
• Input all incidents, requests, and related support information in timely and accurate manner into the IT Operations Support ticketing system
• Complete form processing / data entry in a timely and accurate manner
• Follow through with users whose issues are not closed on initial contact, which may include additional communication to the user, a Manager, or other support areas within the team and specifically outside the team
• Keep informed about new developments and best practices within the IT industry
• Follow ITIL or similar standards setup by the IT Operations Support Team

Hardware & Software

Documentation & Training

Administrative Support Functions

Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

REQUIREMENTS :

OTHER SKILLS AND ABILITIES :

Technical

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law. Worldwide is committed to working with and providing reasonable accommodations to applicants with disabilities. We are proud to be an equal opportunity workplace where people thrive by being themselves and are inspired to do their best work every day.