Customer Service Representative

Overview

We are seeking a dependable and personable Customer Service / Dispatch Coordinator to support a busy residential plumbing team. This role is ideal for someone who enjoys fast-paced coordination, strong communication, and delivering an excellent customer experience from the first call to job completion.

Key Responsibilities

• Answer inbound calls, schedule appointments, and dispatch technicians efficiently based on skill set and location.
• Communicate with homeowners to confirm appointments, provide updates, and ensure a positive experience.
• Coordinate with field technicians and the warehouse to align scheduling, materials, and workflow.
• Manage the service calendar and daily job board to optimize productivity.
• Enter accurate notes and updates in the service system.
• Assist with follow-up calls, estimates, and warranty documentation when needed.

Qualifications